Solution Architect
Centaur Labs
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a CRM Architect Director with deep telecommunications industry expertise to join our Customer & Industry Workflows Expert Services team. This role is designed for a seasoned CRM architect who brings both the technical depth to lead complex ServiceNow implementations and the industry fluency to speak credibly about telco-specific business challenges, operational models, and transformation priorities. You do not need prior experience with ServiceNow’s telecom product portfolio — we will invest in building that expertise. What matters is that you bring a genuine understanding of how telecommunications companies operate: from network and service management to customer lifecycle, revenue assurance, and the operational complexity unique to carriers, CSPs, and infrastructure providers. This industry knowledge, paired with your CRM architecture skills, will enable you to drive exceptional outcomes for some of the world’s most complex telco customers. What You Will Do Lead ServiceNow CRM implementations for telecommunications customers, applying industry knowledge to accelerate adoption and drive measurable business outcomes Translate telco-specific business challenges — such as customer churn, order fallout, service assurance, and B2B/B2C complexity — into effective CRM solution designs Serve as a trusted advisor to telco customers, connecting their operational priorities to ServiceNow platform capabilities Demonstrate empathy for the customer and genuine passion in helping them succeed in a highly competitive industry Engage and collaborate with ServiceNow R&D teams on escalated technical issues, including telco-specific product gaps and enhancements Provide thought leadership to telco sponsors and stakeholders in solving business process and technology problems Review customer architecture, design processes, and system integrations, with sensitivity to legacy telco environments and OSS/BSS landscapes Configure solution environments to address customer requirements and business issues Contribute to pre-sales campaigns by sharing telco-specific implementation strategies and best practices Mentor field resources on telco industry context and delivery best practices for CRM applications in telecommunications Collaborate with Product Management to surface telco customer needs and inform the ServiceNow product roadmap Share industry insights and lessons learned with internal teams and the broader ServiceNow community Qualifications Our ideal candidate: 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer — ideally in professional services or consulting 10+ years in the CRM technology industry Significant experience working with or within telecommunications companies — including carriers, CSPs, cable/broadband providers, or telco infrastructure firms Deep understanding of telco business models, customer lifecycle management, and operational challenges (e.g., churn, order management, B2B/enterprise sales, network-driven service delivery) Familiarity with OSS/BSS architecture and how CRM systems interact with broader telco technology stacks Comfort learning new technology platforms quickly — prior ServiceNow experience helpful but not required Ideally ServiceNow CSA and CSM certified, or willingness to certify upon hire Ability to perform deep architectural advisory work Excellent verbal and written communication skills, including ability to present to executives, chair workshops, and facilitate complex stakeholder sessions Highly data-driven with commitment to driving customer engagement toward business outcomes and value realization Fanatical about customer success and tenacious at driving long-term customer value Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
- ...Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer... ...and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence...SuggestedWork at officeRemote workFlexible hours
$197.2k - $255.2k
...Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Oklahoma, Texas, Arkansas, Louisiana. This Solutions Architect position supports the central commercial and SLED sales region and involves frequent travel within these locations to...SuggestedLocal areaShift work- ...Description: We are seeking an AWS Professional Certified Solutions Architect to join our team! You will design, consult and implement AWS solutions to complex application problems and deployment solutions. Responsibilities: • Work with customers' development...Suggested
- ...business by analyzing the data, scale and support digital transformation initiatives. Job Description Primary Skills: Solution Architect (NodeJS, GraphQL , REST API's) Responsible for initial design and development of new software or extensive software revisions...Suggested
- #Hiring For Solution Architect (Node JS, Rest API) Location: Onsite - Dallas, TX Need Local Candidates Only C2C Exp: 12+ Hands-on experience with Node JS Description : Responsible for initial design and development of new software or extensive software...SuggestedLocal areaImmediate start
- ...Solution Architect Location: Atlanta GA/Dallas TX Role Description Lead the architecture and solution design for enterprise-scale UI and platform modernization initiatives involving legacy system transformation. Define end-to-end solution...Contract work
- ...k) with company match Paid time off Tuition Assistance Employee Referral Bonus And more! Summary Balfour Beatty is seeking a Solutions Architect to work in Dallas, TX. This is a hybrid position (three days in the office, two from home). The Solutions Architect will own...Work at officeLocal area
- ...(ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data... ...information: @VINCIConcess JOB PROFILE : Solution Architect JOB LOCATION: Carrollton, TX JOB RESPONSIBILITIES:...
- ...The Solutions Architect will serve strategic HPC and cloud customers. You will be a trusted technical advisor, helping clients design, deploy, and scale compute-intensive workloads — from large-scale AI/ML training and inference to advanced scientific simulations and data...
- ...Job Title: Enterprise Architect (OSS/BSS) Location: US TX Dallas Years of Experience: 10 15 Years Job Summary We are... ...other stakeholders to develop optimal architecture and design solutions. Design and document new architectures considering scalability...
- ...¿ Technical in API development and integration. Strong interpersonal and communication skills and working knowledge of enterprise solution architecture principles ¿ Self starter and ability to figure out a complicated environment ¿ 5+ years of enterprise product ownership...Flexible hours
- ...Job Title: Solution Architect Duration: 6 Months Location: Dallas, TX (Hybrid 3 days in office). Role Overview Our client is seeking an experienced Solution Architect to lead the design and harmonization of lending and fraud-related systems across AWS and on-premise environments...Work at office
- ...exposure to microservices API and system integration with Third party products. Design, develop, and implement API integration solutions using Golang/Python/Java within AWS cloud. Experience working in OSS/BSS. Define architecture patterns, best practices, and...Remote work
$100k - $120k
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united... ...specifically for public safety.Job Description The Solutions Architect role is responsible for all the technical aspects of project...Local areaRemote workRelocation- ...LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of... ...responsibility. Lightedge is seeking a customer-focused Solutions Architect to design and deliver scalable AWS, Azure, and hybrid cloud...
$126.18k
...Job Description At Regions, the Solutions Architect oversees multiple dimensions of assigned applications and/or capabilities including but not limited to stability, life cycle management, version control, design and development, mapping of business requirements to capability...Full timeWork at officeRelocationVisa sponsorshipWork visaRelocation packageFlexible hours3 days per week- ...Benefits: 401(k) Paid time off Parental leave Job Title: Solution Architect. Location: Dallas, TX Onsite/ Remote: Day 1 Onsite at customer location Automotive domain must. Job description These roles responsibilities are: · Design solution architectures...Work experience placementRemote work
- ...Payments Solutions Architect Location: Dallas / Remote Fulltime only Previous background in Solutions Architecture in banking is preferred. Previous experience in creating architectural designs in Payments and Commercial Architecture preferred. Understanding...Full timeRemote work
- ...Experience in leading system design as per Business requirement and add nonfunctional requirement as needed. Recommend risk based solution to solve business needs based on policy. Lead Solution reviews for the project and get it approved from review board. Familiarity...
- ...Our client, a leading organization in the technology and security sector, is seeking a Solutions Architect to join their team. As a Solutions Architect, you will be part of the technical leadership supporting the identity management and security solutions. The ideal candidate...Weekly payTemporary workFlexible hours
$170k - $190k
...Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Role We're looking for a Solutions Architect to join our Professional Services team. You'll work directly with enterprise customers to design, deploy, and optimize...Temporary workWork at officeFlexible hours- ...Solution Architect You are the architectural conscience of the platform and the technical translator at the front of every client engagement. Half your week is inside the product — reviewing ADRs, holding integration patterns coherent, and partnering with the data architect...Full timeH1bWork at office
- ...Solution Architect Location: Must be able to come in couple days a week in one of the following locations – Minneapolis, Chicago, Dallas, San Francisco Duration: 6 month rolling contract Type: C2C/W2 Client: Apex/US Bank Job Description: This is for...Contract workWork experience placement
- ...Solutions Architect Location: Plano, TX Duration: Fulltime Must Have Technical/Functional Skills ~7–8 years of experience in solution architecture within telecom or IT domains. ~ Expertise in cloud platforms (AWS, Azure, GCP) and enterprise systems. ~ Strong...Full time
- ...AWS Solutions Architect ConnectedX is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement...
- ...Solution Architect | US Bank US Bank is looking for a motivated and experienced technical leader to be a key player in changing how we deliver technology for our Wealth Management & Investment Services business. This person will have a direct and far-reaching impact...Work experience placement
$143.25k - $179.04k
...in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. This role is a member of the ODFL Application...Full timeTemporary workWork experience placementLocal areaImmediate startShift workDay shift- Job Title Extract and translate business strategy into architectural requirements Identify architecture challenges related to the project activities and work with Project Follow Enterprise Architecture standards Maintain the Cloud (AWS) environment, support...
- ...We are seeking a Solution Architect with strong expertise in Windchill PLM to design, configure, and support scalable product lifecycle management solutions. This role involves translating business requirements into technical solutions, overseeing system performance,...
- ...Overview Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate need for a The Solutions (Application) Architect 2 to drive the definition, design and implementation of technology reference implementations, shared components and/or core...Work at officeImmediate startWork from homeWork visaFlexible hours2 days per week
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