Field Service Technician

About Company Bell and Howell delivers technology‑driven Automation Services and Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Location Denver, CO area Hourly Range $23–$30 per hour Summary The Field Customer Service Engineer serves as primary customer contact on technical and service‑related problems on a wide range of industrial, robotic and printing equipment. This role diagnosies electronic, mechanical, software and system failures using established procedures and provides technical support to customers to minimize downtime. Duties and Responsibilities Install, troubleshoot and repair a variety of industrial products, including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching systems, robotics, and related accessories. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Manage parts inventory, customer service calls, and preventative maintenance schedules. Foster positive customer relations and a high degree of satisfaction through effective communication. Act as a liaison between the customer and other company departments/functions. Provide “on call” service up to 7 days/week, 24 hours/day for emergency customer assistance, responding to calls within established response time goals. Supervisory Responsibilities N/A Competencies Understanding of computer program functionality and software troubleshooting skills. Strong interpersonal and customer‑relation skills. Ability to build and maintain strong customer relationships, instilling confidence with proactive communication. Ability to resolve conflict internally and externally. Proficiency with hand, power, and testing tools/equipment to accomplish described duties. Logical reasoning, sound decision‑making, and consideration of alternative perspectives. Strong analytical, problem‑solving, quantitative, and time‑management skills. Effective oral and written communication skills. Ability to understand, remember, and follow verbal and written instructions. Teamwork orientation. Reading and understanding written procedures and assembly/test diagrams. Developing and implementing solutions to assembly problems. Regular attendance and punctuality. Education and Experience High School degree or equivalent; 2‑year degree or diploma in electronics/advanced mechanics/software training with 1+ years of related industry/equipment experience, or equivalent combination of education and experience. Strong electronics and mechanical background; understanding of computer program functionality and software troubleshooting skills. Associate degree preferred. Travel Minimal travel in the United States and Canada for training and other requirements; local travel may exceed 50% of field time. Physical Requirements Use standard and specialized hand, power, and diagnostic tools, and measuring equipment such as oscilloscopes, DMM, gauges, etc. Lifting to waist (70 pounds). Walking, standing, reaching, bending, stooping, kneeling, crouching, and/or crawling for periods of time. Work in a loud environment and small, cramped areas. Work in elevated environments up to 20 feet. Work in controlled office, retail, and manufacturing environments; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts. Other Duties This job description is not exhaustive; duties may change. Equal Employment Opportunity Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on qualifications, ability, and performance, without regard to race, color, religion, gender identity, sex, sexual orientation, age, national origin, ancestry, physical or mental disability, genetic information, veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law. #J-18808-Ljbffr