Credit & Collections Associate

Credit & Collections Associate

This position is responsible for handling incoming and outgoing collections-related calls with customers, community assistance agencies, and collection agencies. The role involves processing paperwork to support various collections activities, including bankruptcies and probates, while maintaining a high level of customer service and confidentiality.

Key Responsibilities

• Process bankruptcy activities, including identifying new filings, preparing paperwork for claims, and performing follow-up.
• Respond to inquiries from community assistance agencies regarding customer accounts, balances, and payment options.
• Provide support to community assistance agencies for the online Energy Assistance Center (EAC) application.
• Research and process probate claims and manage non-utility accounts with outstanding balances.
• Handle incoming calls from collection agencies, answer questions, and prepare paperwork for small claims activity.
• Make outgoing collections calls to customers to discuss past-due balances, process payments, and set up payment arrangements.
• Complete collection activities related to deposits, including notifications and service severance.
• Assist with payment processing as needed.

Required Qualifications

Experience: 2+ years of related experience in customer service and collections.

Skills & Abilities:

• Basic knowledge of customer service, collections processes, and CIS system account management.
• Demonstrated commitment to excellence in customer service.
• Effective interpersonal, verbal, and written communication skills.
• Proficiency with computer software programs (e.g., email, word processing, spreadsheet).
• Ability to maintain confidentiality with customer information.
• Proficient in basic math.
• Demonstrated ability to manage multiple tasks and responsibilities.
• Ability to work in a diverse and inclusive environment.

Preferred Qualifications

• An Associate Degree is preferred.
• Experience with customer information systems is preferred.

The pay rate for this position is between $30.00 and $36.00 per hour. Specific benefits packages may be available to eligible employees.