Starbucks Department Manager

Job Description

Position Purpose : Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Starbucks kiosk to achieve sales and profit objectives.


Job Description: As a primary contact for customers, the Starbucks Department Manager provides friendly, courteous, and helpful service. The Starbucks Department Manager is held accountable for the department's results in providing superior service, increasing sales, improving gain, and containing costs. Follows division guidelines for the implementation of the merchandising program. Changes signs and prices as directed by merchandising. Responsible for maintaining appropriate stock and inventory. Writes order in the order guidebook and enters into computer. Checks order for completeness upon arrival. Trains, supervises, schedules, and assigns duties to barista clerks. Brews coffee and tea, using coffee urns, drip or vacuum coffee makers, teapots, drink mixers, and other kitchen equipment. Performs various duties to assist in filling customers orders. Cleans and polishes utensils and equipment used in beverage preparation. Serves coffee. Operates cash register to accept payment and make change.


Key Responsibilities & Accountabilities :

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.

• Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.

• Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.

• Provide financial reporting to Store Manager and Field Supervisor.

• Ensure product quality.

• Change signs and prices as directed by merchandising.

• Write order in the order guidebook and enter into computer. Check order for completeness upon arrival.

• Brew coffee, tea and chocolate.

• Operate electronic cash register to total customers' final bill. Receive payment for customer purchase and count back correct change.

• Maintain cleanliness of coffee service area of the store.

• Sets up and maintains displays in coffee area.

• Replace stock in preparation area from supply area.

• Other duties as assigned.

JOB RELATED QUALIFICATIONS:

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.

• Ability to interact with customers and co-workers.

• Ability to understand and follow directions.

• Desired: Prior management experience.

SUPERVISORY RESPONSIBILITIES:


Barista staff.


PERMITS/LICENSES:


Varies depending on store location and state/county requirements.


WORK ENVIRONMENT:


%Inside: 100% %Outside: Rare


Temperature Extremes: N/A


Chemicals: Seldom (surface cleaners, grease cutters, detergents).


MACHINES, TOOLS, AND EQUIPMENT:


cash registers, grocery carts, box knife, blender, coffee maker, spoons, cups, pitchers and other utensils, coffee grinder


PHYSICAL DEMANDS:


Constant (over 70% of the time)


Frequent (30-70%)


Occasional (10-30%)


Seldom (1-10%)


Lifting:


Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-50 lbs.


Carrying:


Frequently carries 1-10 lbs.


Pushing / Pulling:


Frequently pushes/pulls 1-10 lbs. Seldom pushes/pulls 11-20 lbs.


Reaching:


Constant knee to shoulder level reaching. Occasional at or above shoulder level reaching.


Standing:


Constant standing while on job. Sitting allowed on breaks.


Walking:


Constant walking while on job.


Climb/Balance:


Seldom. May use stepstool or ladder to reach upper shelves.


Trunk Functions:


Frequent neck rotation, bending/stooping, and twisting. Occasional bending of head and squatting. Seldom crouching.


Upper Extremity:


Constant handling/grasping. Seldom fine finger manipulation.


Vision:


Depth perception used to move around coffee area of store. Near vision used to operate machinery, read indicators, clean dishes, operate cash register, accept payment, and make change.


Hearing:


Used to exchange information with other employees, take customers orders and obtain information over telephone/intercom.


Speech:


Used to provide service to customers, provide information to other employees and use the telephone/intercom.


Safety - Sensitive Position:


Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.


Union and Non-Union Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility)."


DISCLAIMER:


The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.


Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.