Hospitality Parking Manager Seattle, WA

**The Details**

Location: Arctic Club Hotel

Pay Rate: $32.00 -$35.00/ Hour

Hours: Monday - Sunday Schedule. Candidatemust have open availability for this role.

FLSA Status - Full-Time Non-Exempt open availability for this roleWeekends Required

The Spirit of the Position:

The Hospitality Manager supports Regional Management with complete oversight of the financial operational safety and service-related success at their hotel.

Principal Job Duties:

• Responsible for the financial operational safety and service-related success at their hotel.

• Managing planning scheduling training and directing the activities of Shift Leads and frontline staff.

• Ensure that increased revenue controlled expenses and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.

• Additional duties as assigned.

People

• Run/attend daily stand-up meetings. Resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.

• Ensure LAZ internal stand-up meetings (Pre-Shifts or Huddles) are held each shift either personally or managed through Supervisors / Shift Leads.

• Management and development of the Hotel team to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parkings culture as a guideline.

• Identify high potential employees to support the organizations continued growth both within your region and outside.

• Actively participate in the recruiting and onboarding process for prospective employees.

• Ensure all safety initiatives from the National Safety & Training and Hospitality teams are rolled out to new and existing employees.

• Address any and all safety concerns promptly

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.

• Responsible for cultivating client relationships and business retention.

• Implement and complete other projects programs and initiatives that may arise from assigned hotel(s).

• Understand implement and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

• Responsible for claims and safety related training prevention initiatives and claims processing including claims investigation client and guest follow-up and compliant reporting.

• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.

• Responsible for ensuring LHIST data is entered daily and accurately.

• Responsible for financial management of location ensuring adherence to budget and revenue enhancements as it relates to staffing scheduling and operational expenses.

• Daily weekly monthly and annual financial and operational reports as required.

• Assist with the monitoring review and analysis of the market rate structures.

• Responsible for payroll processing; ensuring sign-off of hours in a timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources to ensure proper wage and hour compliance.

Experience:

• Prior experience in the hospitality industry (Parking Restaurants Hotels etc.) is preferred.

• Previous supervisory or management experience is preferred.

• Valid drivers license required.

• Previous experience working in a fast-paced environment with high customer expectations.

• Knowledge of Excel Word Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.

• Capable of handling employee conflict following grievance procedures mediating and conflict resolution.

• Strong customer service skills and abilities.

• Ability to be approachable and facilitate coaching conversations with employees and managers.

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

• Ability to encourage open expression of ideas and opinions.

• Excellent teambuilding and interpersonal skills.

• Ability to work independently and multi-task.

• Ability to communicate professionally and effectively with all levels of the organization.

• Ability to interpret policies procedures and standard business practices.

• Demonstrates a sense of urgency and timeliness.

Education:

• Bachelors Degree desired and/or equivalent work experience.

Physical Demands:

• Willingness to work in the elements heat wind snow rain etc.

• Ability to lift push and pull at least 50 pounds.

• Ability to stand walk and run for extended periods of time.

• Ability to bend stoop squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

Required Experience:

Manager