Sr Lab System Support Engineer

Sr Lab System Support Engineer

The Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Roles & Responsibilities

Lab System Lifecycle Management: Manage end-to-end lab system lifecycle, including implementation, validation, maintenance, and decommissioning. Ensure compliance with SDLC, CSV GxP, and regulatory standards. Handle system upgrades, patching, backup, archival, and audit readiness.

Lab System Vendor Handling: Act as a point of contact for vendors for installation support and issue resolution. Coordinate maintenance upgrades and ensure SLA and regulatory compliance. Manage vendor deliverables documentation and escalation handling.

Lab System Business Process Understanding in Pharmaceutical Regulatory Environment: Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP, GMP, and GxP and data integrity standards. Collaborate with QA, IT, and lab teams to support audits and process improvements.

Key Skills & Expertise

Good knowledge and understanding of the GXP. Good knowledge of Computer System Validation. Good understanding of laboratory instruments and analytical techniques. Familiarity with lab software systems. Strong problem-solving and communication skills. Ability to work in a regulated environment and follow SOPs. Good knowledge of Ticketing systems (ServiceNow/Remedy etc). Good knowledge on the Problem/Deviation/Change/CAPA Management Process.

Job Duties

Provide first-level hands & feet support for laboratory software systems and instrument integration platforms. Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization. Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions). User Management Activities (E.g: User Creation, Modification & Deletions, etc.). Hardware-related PC/Network – Coordination with the Desktop support team. Vendor communications, coordination during the System Hardware failures & any other Maintenances. Backup of the Standalone and Benchtop systems on a regular basis. Application Software upgrades on the standalone systems. Onboarding and offboarding Lab systems. Monthly patching coordination. Backup & Restoration for the Lab systems. Lac/es Configuration. Update SOPs/ WIs. Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers). Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures. Help maintain audit trails and support data archival processes. Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations. Ensure systems are validated and maintained according to SOPs and validation protocols. Work closely with lab analysts, QA, and IT teams to resolve system-related issues. Participate in cross-functional meetings to improve lab workflows and system performance. Support Audits Queries from the LAB IT side.

Education

Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field. 8+ years of experience in a laboratory or IT support role.