Customs Brokerage Lead Agent

Compensation: USD 60,000 - USD 65,000 - yearly Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Job Description Tasks and Duties This section lists job-specific tasks and duties, such as the ones listed below,that are completed on a regular basis by the employee as noted in the CustomsOperational Performance Standards .Click on the link to the performance standards to view more details for each task.This listmay be editedto the specific job role. Ensure smooth andtimelyclearance processflow. Ensure allcustomersstandard operating procedures are followed as per theSOP. Ensureaccurateandtimelydata entry into ouroperating system. Monitor shipment reports to ensure total customersatisfaction. Support theSupervisorin the following areas: Allocating workloads, monitoring workboards to ensure internal KPI’s are mete.g.,timelykeying. Build andmaintainingstrong relationships with customers and governmental Customs organizations. Assistthe manager and supervisor intimelyresponding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assistin retention calls and complete customer reviews with your regular customers to document in theCRM. Monitor customs refunds by customs authoritiesutilizingBNP report where needed. Proactively communicate withtheteam to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure thatpositiveattitude ismaintainedwithin theteam. Allocate workloads withinteamto ensure smooth operations during peak activity or staff absence. Promote productivity tools within the team (e.g.,usingRAFT,,expo customs) Be continuously open and positiveto implementing new system changes and enhancements with yourteam. Physical Demands This section listsphysicaldemands requiredofthis job andmay be editedto the specific job role. Use of standard office equipment- computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write withpencil/pen/marker. Functions performed primarily while seated at desk ExpeditorsKeyPerformance Expectations This section lists the core business-criticalperformance expectationsapplicable toall Expeditors employees, regardless of position, andshould not be edited. Note that theseexpectationsare found in employee’s My Development Plan view(listed in the SKILLS tile)and in the employee’s performance evaluation in the Professional Development Center. Exceptional Customer Service: Exceeds customer expectations byanticipating,understanding,and meeting needs. Is proactive and when issues arise, istimelyand resolute in solving problems, including escalating to management when necessary. Builds rapport andexhibitsempathy duringinteractions, andconsistently strives to improve customer satisfaction with customers.(This skill expectation applies both externally (customers, service providers) and internally (otherExpeditorsoffices/employees). Job Execution: Consistently completes quality work that matches job expectations.Is committed to operational excellence and continuous improvement for own job function and across the network.All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, managesowntime effectively and can prioritize. Displays a willingness toaccomplishnot only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid andassistotherstothe benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimelyinformation to co-workers,customersand service providers.Answers phone calls andrespondsto voicemails,emailsand other communication according to Expeditors' standards. Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development: Participates in training within the company’s guidelines, completing atleast52 hoursof relevant training per year. Completes required trainingin a timely mannerwith minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate. Product Agent Job-SpecificPerformance Expectations This section lists the core business-criticalperformance expectationsapplicable toall product agents, regardless of department or position, andshould not be edited. Note that theseexpectationsare found inemployee’sMy Personal Development Plan view(listed in the SKILLS tile)in theProfessional Development Center. Timely and Accurate Shipment Processing Ensures smooth andtimelyfreight process flow according to Expeditors' operational procedures. Followscustomer'sstandard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. Timely and Accurate Data Entry Ensuresaccurateandtimelydata entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. Timely and Accurate Billing and Accounting Invoicescustomersthe expected chargestimelyand accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processesin order tominimize risk and protect the company. Qualifications Globallogisticsindustry knowledge Good knowledge of customs brokerage process and system essential Good knowledge of incoterms Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus #J-18808-Ljbffr Expeditors