Customer Support Specialist

Specialist, Research Engagement Services I

Primary Talent Partners has a new contract opening for a Specialist, Research Engagement Services I to join a research and advisory company in Fort Myers, FL. This is a 6-month contract to start with the potential for extensions.

Pay: $17.38/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Schedule: The hours for this position are 8am to 5pm ET or 10am to 7pm ET.

Must reside within 30 miles of the Ft. Myers, FL or Irving, TX office for consideration, although the role is anticipated to be 100% remote.

Description

The primary responsibility of the role is to support Company's Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.

Key Responsibilities Include:

• Monitoring assigned email boxes and promptly processing emails into Company's CRM database during working hours.
• Creating Service Requests (SRs) in Company's CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed

On a Typical Day You Will:

• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
• Work with teammates and build strong working relationships with the Company Research & Advisory Expert community.
• Receive unlimited access to all Company research content.

Skills:

• Excellent written and verbal communication skills
• Ability to provide world-class service by engaging directly with internal partners and clients
• Strong customer service mindset
• Strong time management and organizational skills
• Ability to prioritize tasks effectively
• Attention to detail
• Ability to use problem solving skills to highlight urgent issues, when needed.
• Ability to learn new systems and tools quickly
• Ability to work independently and as part of a team
• Ability to work with cross functional teams
• Preferred: Prior work experience in customer service
• Preferred: Experience working across multiple time zones
• Organizational Skills
• Time Management
• Problem Solving
• Database
• CRM

Languages:

• English Speak / Read / Write

Education:

• Bachelor's Degree

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at View email address on click.appcast.io #PTPJobs #LI-PTP