Consumer Sales Specialist II

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Regular Full-Time Professional Denver, CO, US 4 days ago Requisition ID: 2468 Salary Range: $24.00 To $29.87 Hourly Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on beliefs that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections. This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals; they are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money, we believe you can do money. What is the role? The Consumer Sales Specialist II is a phone‑based, consultative sales professional responsible for independently managing more complex consumer lending and deposit relationships within the Consumer Lending and Member Growth. This role builds upon foundational sales and application ownership skills and is expected to demonstrate stronger judgment, autonomy, and consistency in delivering positive member outcomes. Through inbound and outbound interactions, the Consumer Sales Specialist II conducts in‑depth financial needs discovery, guides members through tailored consumer loan and deposit solutions, and owns applications end‑to‑end in partnership with underwriting and processing teams. This role proactively identifies opportunities to save members money, optimize product usage, and deepen relationships while delivering an exceptional virtual branch experience. The Consumer Sales Specialist II serves as a model for effective sales behaviors and may provide informal mentoring and support to less‑tenured Specialists without direct supervisory responsibility. What will be expected of me? Independently manage complex consumer sales conversations across lending and deposit products using a consultative approach Conduct deeper financial needs discovery to recommend more customized consumer solutions Own consumer loan applications throughout the full lifecycle, including issue resolution and coordination with underwriting and processing Apply sound judgment to navigate non‑standard scenarios, recommend alternatives, and resolve application challenges Educate members on loan terms, pricing, and product features to support confident decision‑making Consistently meet or exceed assigned sales, production, and service goals Identify and act on opportunities to deepen relationships through cross‑sell and upsell Serve as an informal mentor and resource by modeling strong sales and application ownership behaviors Utilize performance data and underwriting concepts to support continuous improvement Adhere to all Credit Union policies, procedures, and applicable regulations Will I have Direct Reports? No What am I bringing? Experience/Education: External Candidates 4+ years of experience within a financial institution or lending environment, including at least 2 years in a consumer lending, financial services, or consultative sales role 1+ year of experience working in a call center or phone-based sales role Internal Candidates 1+ year of successful performance as a Consumer Sales Specialist I (or equivalent role) Demonstrated mastery of required skills and behaviors High School Diploma, GED, or equivalent work experience NMLS registration required Candidates and employees may qualify through either the external experience requirements, internal experience criteria, or a combination of both. Skills and Abilities: Strong ability to identify and respond to member needs and consistently recommend appropriate Westerra products and services Proven consultative sales skills with the ability to manage more complex and nuanced member situations Demonstrated knowledge of consumer lending products, loan policies, and procedures Working knowledge of real estate financing and HELOC‑related products Strong verbal, written, and interpersonal communication skills Proven attention to detail with a high level of accuracy Solid problem‑solving and analytical skills Ability to work independently with minimal day‑to‑day supervision while escalating appropriately Strong understanding of the consumer lending business line and operating environment Ability to handle difficult, but not typically highly complex, issues with professionalism and sound judgment What is the work environment like, and are there physical requirements for this role? Hybrid work environment combining remote and on‑site work Works primarily at a desk with standard office equipment No required travel No physical requirements beyond standard office duties Salary : in addition to the starting hourly rate of $24 - $29.87, this role is also eligible for Westerra’s self‑funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results! What are some of our benefitofferings? Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options Two dental plans through Delta Dental Basic life and AD&D insurance, short‑term disability and long‑term disability 20+ days of paid time off (PTO) per year Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY) 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes up to 6% match Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property 2% off Auto/RV/Motorcycle Loans Up to $5250 per year for educational reimbursement 4 weeks of paid parental leave Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs Please note, applications will be accepted until at least June 16, 2026. #J-18808-Ljbffr