Mortgage Asset Protection Specialist

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.


Responsibilities

This position will comply with bank and investor guidelines with portfolio and investor mortgage loans, conducting required functions for special asset protection management.

Essential Responsibilities:

• Execute and submit secondary market investors, government agencies, and mortgage insurance delinquency and status reports to safeguard the company's interest
  • Adhere to guidelines set by investors, guarantors, and regulatory entitles for accurate and timely reporting
  • Manage audits conducted by third party companies such as TenA for quality control of FHA-HUD and USDA portfolios
• Prepare, monitor, and submit applicable servicing claims to safeguard the company's interests in residential real estate properties following applicable guidelines and regulations
  • Processing and application of, or release of claim documents and funds
  • Successfully resolve claim disputes brought to mortgage insurance, guarantors, and investor loan entities
• Oversee the workflow for maintaining post-foreclosure accounts including Other Real Estate Owned (OREO) properties
• Facilitate release requests including but not limited to release of security, releases of liability, and deed transfers by preparing, reviewing and processing documents
• Assist with conducting review, preparing and managing charge offs and write downs
• Prepare and mail notifications to borrowers per investor, guarantor, state, insurer, or bank guidelines
• Comply with applicable regulations including but not limited to Fair Debt Collections Practices Act, Real Estate Settlement Procedures Act, Service Member Civil Relief Act, Dodd-Fran Act (UDAPP) as they relate to consumer real estate loan collections
• Perform other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Ancillary Duties:

As an integral member of the Consumer Real Estate Servicing Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Company in achieving their annual goals.


Qualifications

Education, Training and Requirements:

• An Associate's degree or equivalent preferred. High School Diploma or GED required.
• Specialized Banking and lending education and training.
• Valid driver license.
• All applicants must be 18 years of age or older.

Skills:

• A Winning Mindset - Proven sales experience with a drive to exceed goals and a passion for helping clients understand the value of working with you.
• A Sales-First Approach - Strong relationship-building skills and the ability to generate referrals and new business opportunities.
• Financial Knowledge - An understanding of mortgage products, underwriting guidelines, and regulatory requirements.
• Technology & Communication Skills - Proficiency in mortgage software, CRM systems, and strong verbal/written communication abilities.
• Education & Licensing - An Associate's degree (or equivalent experience), specialized banking/lending training, and active NMLS registration under The SAFE Act.
• A Commitment to Growth - Willingness to embrace and share new ideas and different perspectives that enhance personal growth and success while participating in ongoing sales coaching and mentorship.
• Must be able to consistently demonstrate the Company's core values: Integrity, Excellence, Teamwork, and Humility

Other:

• This position requires National Mortgage Licensing System ("NMLS") registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Candidates who do not currently hold NMLS registration must be able to successfully obtain and maintain registration upon hire.

Experience:

• 3+ years of experience in a professional sales environment in financial services normally required.

Training Program:

As part of onboarding for the Mortgage Loan Consultant role, Community Bank provides exclusive access to MBA Education's School of Loan Origination (SOLO). This instructor-led program offers a strong foundation in mortgage lending, including how to take accurate loan applications, evaluate credit, understand loan products and pricing, and structure transactions. The course also includes real-world case studies to build confidence and strategies to grow your business while serving your community. We want every new team member to feel properly trained, equipped, and confident to succeed in this important role.


Other Job Information

Hours: 40 hours/week (some OT including nights, weekends & holidays)

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.


Minimum

USD $19.00/Hr.
Maximum

USD $25.60/Hr.