Operational Key Account Manager, Oil & Gas, Road US

DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at Location: Spring, TX (The Woodlands, TX area) Division: Road USJob Posting Title: Operational Key Account Manager, Oil & Gas, Road US Time Type: Full Time Summary The Operational Key Account Manager, Oil & Gas is responsible for managing and supporting strategic Oil & Gas customer relationships within the DSV Road US freight brokerage operation. This role ensures seamless coordination and execution of domestic transportation solutions supporting complex and time-sensitive Oil & Gas supply chain movements. This position combines operational freight management with key account management responsibilities, acting as a central point of contact for customers, internal stakeholders, carriers, and transportation providers. The Operational Key Account Manager is responsible for overseeing day-to-day transportation execution, strengthening customer relationships, supporting strategic initiatives, driving account growth opportunities, and ensuring operational excellence across assigned accounts. The role requires strong knowledge of Oil & Gas logistics environments, urgency-driven transportation operations, and the ability to effectively manage customer relationships in a fast-paced and highly service-focused environment.. Duties & Responsibilities Serve as the primary operational point of contact supporting strategic Oil & Gas customer accounts and related transportation activity. Coordinate daily domestic transportation solutions and support customer supply chain requirements across multiple transportation modes and service offerings. Develop and maintain strong relationships with customers, carriers, internal operations teams, and external partners through phone, email, virtual meetings, and in-person engagement. Manage daily shipment activity and oversee freight execution to ensure customer expectations, service requirements, and operational timelines are consistently met. Support the overall customer relationship by ensuring consistent communication, operational visibility, and proactive issue resolution. Coordinate and oversee time-sensitive Oil & Gas freight movements, including tracking, tracing, appointment coordination, and shipment issue resolution. Act as an escalation point for customer operational issues, service concerns, shipment delays, and transportation exceptions requiring elevated attention. Collaborate closely with Carrier Sales and Operations teams to secure capacity, support pricing strategies, and ensure successful shipment execution. Monitor shipments from pickup through final delivery, ensuring accurate and proactive communication is provided to customers and internal stakeholders. Review customer transportation requirements and provide operational recommendations, service solutions, and pricing support aligned with customer expectations and business objectives. Drive customer retention and account growth initiatives by identifying opportunities to improve operational efficiencies and strengthen strategic partnerships. Participate in customer meetings, Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and operational review calls to discuss performance metrics, opportunities, and service improvements. Support customer onboarding, implementation activities, operational transitions, and ongoing account optimization initiatives. Utilize transportation management systems (TMS), reporting tools, and operational platforms to facilitate shipment planning, execution, tracking, and reporting. Maintain awareness of Oil & Gas industry trends, customer operational environments, and transportation market conditions impacting service and supply chain operations. Support continuous improvement initiatives focused on operational performance, customer satisfaction, service quality, and process efficiency. Maintain accurate customer activity, reporting, and account information within company systems and platforms. Perform other duties, responsibilities, and special projects as assigned by management.. Education & Experience High School Diploma or equivalent (GED) required; Bachelor’s degree in Business, Logistics, Supply Chain Management, Transportation, or related field preferred. Minimum of 5 years of experience in logistics, transportation brokerage, freight operations, supply chain, or related transportation environment required. Minimum of 2+ years of Oil & Gas industry experience required, including direct experience supporting Oil & Gas transportation, logistics, supply chain operations, or midstream operations. Prior experience working for or directly supporting Oil & Gas, energy, or midstream organizations strongly preferred. Experience managing strategic customer relationships, operational accounts, or key accounts within a logistics or transportation environment preferred. Experience supporting high-volume, time-sensitive, and service-critical freight operations preferred. Experience utilizing transportation management systems (TMS), logistics software platforms, and customer reporting tools required.. Skills & Competencies Strong knowledge of transportation brokerage, freight operations, customer service, and supply chain management principles. Understanding of Oil & Gas operational environments, transportation requirements, and urgency-driven logistics execution. Strong relationship management and customer-facing communication skills with the ability to build credibility and trust with stakeholders at multiple levels. Ability to manage multiple high-priority shipments, operational issues, and customer requests simultaneously in a fast-paced environment. Excellent verbal and written communication skills with the ability to professionally interact with customers, carriers, operations teams, and leadership. Strong analytical, organizational, and problem-solving skills with a solution-oriented mindset. Ability to work independently while also collaborating effectively across departments, operational teams, and service lines. Strong negotiation and influencing skills related to pricing, service solutions, and operational execution. High attention to detail with the ability to manage changing priorities and deadlines effectively. Proficient with Microsoft Office applications including Excel, Word, Outlook, Teams, and PowerPoint. Advanced Excel reporting and analytical skills preferred. Experience with CRM systems, customer reporting tools, or Microsoft Dynamics preferred. Ability to travel periodically to support customer meetings, operational reviews, and business development initiatives as needed. Ability to work flexible hours as required to support customer and operational needs. Physical Demands The position primarily involves sedentary work in a professional office environment. The employee is regularly required to sit for extended periods while working at a computer, participating in meetings, and communicating with customers, carriers, and internal teams via phone, email, and virtual platforms. Frequent use of hands and fingers is required to operate standard office equipment, including computers, keyboards, and telephones. The role requires the ability to exchange accurate information and maintain frequent communication regarding operational updates, shipment activity, and customer requirements. Occasional standing, walking, bending, reaching, and movement throughout the office may be required. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods. Work Environment This role operates primarily within a professional office environment supporting fast-paced transportation and logistics operations. The position requires frequent communication and coordination with customers, carriers, operational teams, and external partners regarding time-sensitive Oil & Gas freight activity and customer operational requirements. The work environment may involve managing multiple priorities simultaneously, responding to operational escalations, and supporting urgent customer needs within strict deadlines. Moderate office noise levels are typical due to ongoing business activity, phone communication, and collaboration among teams. Occasional travel to customer sites, operational facilities, warehouses, shipping docks, or field locations may be required, where adherence to all safety procedures and personal protective equipment requirements is mandatory. Flexibility in scheduling and work hours may be necessary to support customer operations and transportation activities across multiple regions and time zones. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law. For this position, the expected base pay range is $75,000.00 – $90,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.