Medical Assistant (Certified)

Medical Assistant

Arkansas Children's is a tobacco free workplace. Flu vaccines are required. Arkansas Children's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

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Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC095905 Specialty Clinics

Summary:

Specialty Clinics (Springdale) - Monday-Friday 8am-4:30pm

Additional Information:

The Registered/Certified Medical Assistant (CMA) provides advanced clinical and administrative support within Arkansas Children's primary and specialty ambulatory clinics. Working under the direct supervision and delegation of a licensed provider, the CMA partners with providers, nurses, and the interdisciplinary care team to deliver safe, high-quality pediatric care. This role performs a broader scope of delegated clinical functions and supports quality, safety, and operational excellence across the clinic environment.

Required Education:

High School Diploma or GED and completion of accredited medical assistant program

Required Work Experience:

Related Field - 1 year healthcare or related setting as MA

Required Certifications:

1 of the following certifications is required:

Recommended Certifications:

Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), National Certified Medical Assistant (NCMA) - Unknown Issuer, Registered Medical Assistant - Unknown Issuer

Description:

1. Provides comprehensive pediatric clinical support, including patient intake, vital signs, growth assessment, and accurate EHR documentation.

2. Administers medications and immunizations (including vaccines) under provider order and within delegated scope of practice, following medication safety standards, pediatric protocols, and documentation requirements.

3. Performs phlebotomy and specimen collection (venous and capillary) as delegated and in accordance with laboratory, safety, and competency standards.

4. Conducts point-of-care testing and clinic-based diagnostics as delegated, documenting and communicating results per workflow.

5. Recognizes changes in patient condition and promptly notifies the licensed provider, supporting emergency response and patient safety protocols.

6. Maintains accurate and complete documentation in Epic, including clinical procedures, patient education, order workflows, secure messaging, result note workflows, and downtime processes.

7. Contributes to quality improvement and population health initiatives, including Vaccines for Children (VFC), Patient-Centered Medical Home (PCMH), and other performance programs.

8. Provides patient and family education as directed, using effective communication strategies to promote understanding, engagement, and family-centered care.

9. Supports clinic flow, infection prevention standards, and operational efficiency.

10. Performs additional duties as assigned to support safe, efficient, and high-quality patient care delivery.