UX Content Strategist

Job Description

UX Content Writer / Content Strategist

Job at a Glance

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• Title: UX Content Writer / Content Strategist
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• Location: Remote (preference for candidates near Allentown, PA; Louisville, KY; or Providence, RI; quarterly onsite meetings)
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• Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
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• Pay: $55-$60 /hour + optional medical, dental, vision, 401(k) match
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Overview

This role focuses on how content is structured, sequenced, and experienced across the end-to-end customer journey. You will create and govern clear, accurate, accessible communications across digital and traditional channels, partnering with cross-functional teams to improve usability and consistency. This position is well-suited for a content professional who combines strong writing and editing skills with customer empathy and a data-informed mindset.

Key Responsibilities

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• Write, edit, and proofread customer-facing content for web, email, SMS, digital assistant experiences, and agent support materials.
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• Translate complex or technical information into clear, customer-friendly language.
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• Ensure consistency in voice, tone, terminology, and messaging across channels and touchpoints.
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• Apply accessibility and inclusive content best practices to support usable experiences for all audiences.
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• Manage content workflows, including reviews, approvals, and publishing processes.
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• Maintain and update content standards, style guidelines, and templates.
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• Use feedback and analytics to refine content and improve self-service experiences.
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Required Skills

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• 4–6+ years of professional writing, editing, UX content, or content strategy experience.
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• Strong editing and proofreading skills with exceptional attention to detail.
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• 3+ years of Figma experience required
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• Demonstrated ability to simplify complex information for broad audiences.
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• Experience supporting content across multiple customer communication channels.
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• Experience applying accessibility and inclusive content practices.
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• Experience working in Agile environments (e.g., sprint planning, backlog refinement, delivery ceremonies).
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• Ability to collaborate effectively with cross-functional partners (e.g., design, customer experience, service, communications, development, legal).
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Education

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• Bachelor’s degree in Communications, English, Journalism, Marketing, or a related field.
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Preferred Skills

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• Experience in regulated industries (preferred).
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• Experience supporting self-service transaction content (web, mobile, email, SMS).
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• Experience working in a corporate design team environment.
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• Familiarity with data-driven and UX research-driven content iteration.
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• Experience mapping existing content structures across organizations or programs.
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• Experience focusing on content strategy and governance rather than CMS page creation.
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Why Should I Apply?

This is an opportunity to directly improve high-impact customer journeys by creating clear, consistent, accessible content that supports essential self-service experiences.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.