Sales Associate Part-Time - Marina del Rey

Direct Supervisor: Studio Manager Status: Hourly non-exempt Location: 90292 COMPANY DESCRIPTION West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We emphasize the 3 Cs of Success – Clarity, Communication, and Collaboration – and strive to grow future leaders in an inclusive, enthusiastic, and empathetic environment. Established in Los Angeles, CA, in 2014, WCF builds teams that break records, innovate with intention, and continue to expand our reach. Our teams often remain with us for years. Orangetheory Fitness centers offer workouts that combine endurance, strength, and power elements using treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based total-body group workout, OTF uses science, coaching, and technology to help members achieve maximum results. JOB DESCRIPTION If you consider yourself the life of the party, can command a room, enjoy healthy competition, and love helping people, consider becoming a Sales Associate with us! SAs are the first touchpoints, the face of each studio, and help keep members returning with a smile. The role is sales-heavy, with a focus on member experience. It is suited for those passionate about health and wellness, who provide top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, SAs help drive membership retention, maximize workout traffic, and maintain a positive, safe, and fun studio environment. ESSENTIAL DUTIES & RESPONSIBILITIES Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status Ensure a friendly, helpful, and inclusive experience for all members and guests Deliver an exceptional and versatile sales and service experience to all members and guests Demonstrate a commitment to a safe and clean studio environment Perform telephone inquiries, follow-up calls, and customer care calls Host OTF studio tours with prospects and/or fitness program holders Greet members and guests promptly, enthusiastically, and with a smile to create a positive environment on entry Maintain an organized and clean work environment Respond immediately to member requests, inquiries, and concerns Onboard OTF members through essential Client Intake and Membership Agreement forms Attend and participate in relevant OTF training programs, events, and meetings Establish and maintain an effective referral program Follow the daily studio cleaning checklist (pre/during/post) shift activities Maintain an organized lobby/front desk area Process accurate credit card transactions Perform follow-up activities with prospective clients Work closely with the Fitness Team to ensure processes are fulfilled QUALIFICATIONS Previous sales experience with strong sales skills; experience in a quota-bearing structure is highly preferred Excellent verbal and written communication skills Ability to multi-task and excel in a fast-paced environment Functional computer skills required: Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry Flexibility to work daytime, evening, holiday, and/or weekend hours as needed Ability to work in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude) High school diploma Health and fitness-minded people preferred BENEFITS Competitive hourly wage Performance bonuses based on weekly, monthly, individual, and team sales goals Medical, Dental, and Vision (based on full-time hours) 401k (based on full-time hours) Access to all Orangetheory classes at any studio nationwide Discounts on OTF retail and technology Opportunities for career growth Covid-19 safety and health protocol for a safe work environment Monthly team-building events and reward opportunities Free AED/CPR certifications Discounts on NASM and AFAA certifications (inquire with management) PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to perform essential functions. Reasonable accommodations may be made for individuals with disabilities. While performing duties, the employee must regularly use hands to signal, handle, or feel and may occasionally lift and/or move up to 80 pounds. AAP/EEO Statement Our company provides equal employment opportunities and prohibits discrimination and harassment of any type. This policy applies to all terms and conditions of employment and covers race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. Job Type Part-time, including early mornings, nights, weekends, and holidays Pay $18/hour + bonus Orangetheory Fitness -- West Coast Fitness #J-18808-Ljbffr West Coast Fitness LLC