Strategic Account Manager

Strategic Account Manager

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Responsibilities & Qualifications

Job Overview

As a Strategic Account Manager based in Cleveland, you will dedicate approximately 80% of your time to driving new business growth across hospitals, outpatient centers, and healthcare systems, while spending the remaining 20% providing strategic support to existing key accounts.

The ideal candidate brings a proven background in solution-based B2B sales, thrives in a field-oriented, relationship-driven environment, and is passionate about helping healthcare providers enhance the patient experience through clean, safe, and dependable textile and facility service solutions.

Why Join ImageFIRST?

We're not just offering a jobwe're offering a purpose. Join a company where your work supports the people who care for others. As the largest national provider of healthcare laundry and linen rental services, we're growing fast and looking for talented sales professionals to help expand our impact.

ImageFIRST offers stability and long-term opportunities within the healthcare industry, one of the most resilient and consistently growing sectors.

Responsibilities

Proactively identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities.

Strategically prospect and engage key decision-makers in departments such as infection control, environmental services, nursing, purchasing, and administration.

Deliver consultative, needs-based presentations that demonstrate how ImageFIRST enhances compliance, patient satisfaction, and operational efficiency.

Navigate complex, multi-stakeholder sales cycles to successfully close new business in alignment with monthly and quarterly objectives.

Maintain accurate and up-to-date records of sales activity, pipeline progress, and account information within CRM.

Serve as the primary point of escalation and support for major existing accounts in partnership with local service teams.

Conduct regular site visits and quarterly business reviews to evaluate service satisfaction, strengthen relationships, and identify opportunities for account growth.

Collaborate closely with Service and Operations teams to ensure exceptional customer experience and flawless service execution.

Monitor account performance and retention risks, taking proactive measures to resolve issues and maintain long-term partnerships.

Qualifications

Bachelor's degree preferred; equivalent professional experience will be considered.

Minimum of 5 years of B2B sales experience, ideally within healthcare, facility services, or other service-based industries.

Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders.

Strong understanding of healthcare sales cycles and the ability to navigate complex decision-making environments using a value-based selling approach.

Exceptional interpersonal, communication, and negotiation skills.

Comfortable working in the field and traveling within the assigned territory (up to 50%).

Preferred Experience

Experience selling outsourced services (e.g., laundry, janitorial, dietary, or environmental services) to healthcare providers.

Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations.

Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management.

Proven track record of 5+ years in B2B sales, with industry experience strongly preferred.

Strong negotiation skills with the ability to influence decision-makers and close complex deals.

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

ImageFIRST Healthcare Laundry Specialists