Operations & Customer Experience Manager

Job Description

Job Description

LHH is working with a client in Greensboro searching for a Operations & Customer Experience Manager to join their team! This role will be onsite M-F 8-5, contract-to-hire paying $32-40/hr. based on experience. This position will be focused on overseeing administrative and customer-facing operations throughout a territory. Must have prior experience in leadership and resolving escalated customer issues to be eligible for this role.

Responsibilities:

• Oversee a team of Customer Service Coordinators and Permit Technician within immediate territory
• Collaborate with leadership closely to identify challenges, areas for improvement, daily/weekly/monthly objectives, etc.
• Manage internal dashboard and metrics to track each phase of project to completion
• Act as point of contact for internal employees regarding escalated customer issues and work with Director of Operations to identify a solution
• Ensure consistent customer contact throughout project lifecycle
• Identify areas for performance and process improvement

Qualifications:

• Prior experience managing a team and owning a process
• Experience handling escalated customer issues
• Must have strong communication skills
• Ability to prioritize, multi-task and shift immediate focus throughout the day
• Adaptable to change

If you are interested in this opportunity, please apply at

Pay Details: $32.00 to $40.00 per hour

Search managed by: Kaitlyn Pruitt

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.