IT, Systems Engineer 3 - Microsoft 365

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!OverviewIn this role you will serve as a technical leader within the Email & Collaboration Engineering team supporting a 50,000-user cloud environment. Provide hands-on technical leadership, raise engineering standards, and mentor junior team members through design reviews, troubleshooting methodology, and operational discipline.Technical Leadership: Provide hands‑on engineering leadership, set technical standards, and mentor junior engineers through design reviews, troubleshooting practices, and operational rigor.Microsoft 365 Expertise: Serve as a primary SME for Exchange Online, Teams, SharePoint, OneDrive, Outlook, and Copilot, driving advanced configuration, optimization, hybrid identity alignment, and complex messaging troubleshooting.Multi‑Platform Collaboration Engineering: Deliver deep operational expertise across Google Workspace, Zoom, Box, Dropbox, and Confluence, designing solutions that align academic, research, and administrative needs with platform capabilities.Operational Excellence & Incident Response: Act as an escalation point for major incidents, perform advanced diagnostics across mail flow, authentication, and collaboration security, and drive root‑cause analysis with corrective engineering improvements.Security & Compliance Alignment: Engineer and maintain solutions that align with HIPAA and FERPA requirements.Solution Design & Institutional Alignment: Translate institutional requirements into secure, compliant (HIPAA/FERPA‑aligned) messaging and collaboration solutions, articulating platform tradeoffs, risks, costs, and operational impacts while influencing service roadmaps.Project & Initiative Execution: Lead and execute platform migrations, feature rollouts, tenant optimizations, and cross-department initiatives.Required Skills and Abilities1.Developed understanding of computer architecture, operating systems, and data structures. Advanced Microsoft 365 expertise required. Operational expertise in at least several of the following: Google Workspace administration, Zoom enterprise configuration, Box/Dropbox enterprise environments, Confluence administration.2.Developed understanding of software engineering best practices. Strong scripting and automation experience (PowerShell required).3.Developed analytical, critical thinking, research, and problem-solving skills.4.Developed interpersonal, written, communication, presentation, and organizational skills.5.Ability to write precise, detailed technical specs and documentationPreferred Skills and ExperienceExperience supporting environments at enterprise scale (20k+ users) strongly preferred.7+ years of progressively responsible experience administering enterprise Microsoft 365 environmentsExperience in higher education or similarly complex, research-oriented organizationsDemonstrated experience operating in regulated environments (HIPAA, FERPA)Advanced Microsoft Certification strongly preferredPrincipal Responsibilities 1. Develop or modify moderately complex software programming applications from specifications. 2. Monitor, support, and troubleshoot IT infrastructure, ensuring adherence to standards and service level objectives. 3. Analyze and prepare reports on performance metrics. 4. Implement and support robust and secure IT solution. 5. Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders. 6. Serve as a technical liaison; support & collaborate with internal and external stakeholders. 7. Contribute to development & implementation of best practices. Required Education and Experience Bachelor's Degree and four years of experience or equivalent education and experience. Skills and Abilities Developed understanding of computer architecture, operating systems, and data structures. Developed understanding of software engineering best practices. Developed analytical, critical thinking, research, and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Ability to write precise, detailed technical specs and documentation.Job Posting Date07/07/2026Job CategoryProfessionalBargaining UnitNONCompensation GradeGS-3Compensation Grade ProfileGS-3iSalary Range$93,800.00 - $140,675.00Time TypeFull timeDuration TypeStaffWork ModelHybridBackground Check RequirementsAll candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.Health RequirementsCertain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.Posting DisclaimerSalary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).NoteYale University is a tobacco-free campus.