Guest Relations Representative

To ensure high standards of service and satisfaction, the full-time HAL Guest Relations Representative will research and resolve guest inquiries and complaints while maintaining strong relationships with travel professionals and internal stakeholders in a remote setting. Key responsibilities Research and resolve inquiries, complaints, and praises from guests and travel professionals through various communication channels Interpret company policies to determine and authorize compensation for guest complaints when appropriate Maintain relationships with travel professionals, onboard management, and internal customers while identifying and addressing problem areas Required qualifications Minimum 1 year of experience in a contact center preferred Knowledge of Holland America Line products and relevant computer applications Ability to compose correspondence and maintain confidentiality Strong organizational and multitasking skills Preferred typing skills of 40+ words per minute Virtual Vocations Inc