Business Analyst (ServiceNow) - (High Level Clearance - Remote US)

Description ICF is seeking a motivated Business Analyst to support ServiceNow delivery for enterprise modernization efforts within a federal environment. This role is ideal for someone who enjoys translating business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release. The successful candidate will work closely with stakeholders, product owners, developers, testers, and technical leads to document current-state and future-state processes, develop user stories and acceptance criteria, and help delivery teams maintain a shared understanding of approved scope, requirements, and priorities. You should be comfortable facilitating conversations, asking effective questions, and translating complex operational needs into practical, well-structured requirements. Job Location: Remote work is authorized. Must support US Eastern time zone working hours . *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.? What You Will Do Facilitate requirements elicitationand refinement sessionswith business and technical stakeholders Document business needs as user stories, acceptance criteria, process flows,business rules, and supporting requirements documentation Analyze current-state workflows andidentifyopportunities for automation,simplification, and service improvement Support ServiceNow configuration and enhancement efforts bydocumenting andclarifying business rules, approvals, workflow logic, and expected outcomes Partner with developers and testers toclarify requirements,supporttest case development, andassistduringuser acceptance testing Maintain backlog items andsupportingdocumentation in Agile tracking tools Assistwith stakeholder coordination, release planning,validation,and readiness activities Support reporting, metrics, and process documentation as needed Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams Identifyrequirement gaps, dependencies, and risks, and escalate issues requiringresolution What You Must Have Bachelor's degree in business, information systems, computer science, public administration, or a related field 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts 3+ years of experience working in an Agile environment such as Scrum or Kanban 3+ years of experience gathering, analyzing, and documenting requirements 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including requirements, workflow analysis, service-management processes, or platform enhancement activities Ability to write clear user stories, acceptance criteria,process flows,andsupporting requirementsdocumentation Experience collaboratingwith product owners, developers, testers, technical leads, and business stakeholders Experience using Agile collaboration tools such asServiceNowAgile Development,Jira and Confluence, or similar tools Must be a U.S.citizenandpossessan activeSecret clearancedue to federal contracting requirements Candidate mustresideand perform work withinthe U.S. What We Would Like You To Have Experience supportingone or moreServiceNowmodules, such asITSM, CSM, App Engine, HRSD,orITOM Familiarity with workflow automation, service management, and enterprise service delivery concepts Experienceusingprocess mapping tools such as Visio orLucidchart Experience supporting UAT, release validation, or test coordination Familiarity withfederal IT orgovernment contracting environments Experience supporting documentation, training, orchangemanagement activities Professional Skills: Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills Ability to communicate complex requirements, processfindings, testingresults, and usabilityobservationsto technical and nontechnical audiences Ability to organize and prioritize multiple assignments in a fast-paced, collaborativedelivery environment Sound judgment and the ability toidentifyrequirementsgaps,raise concerns, and escalate unresolved scope or priority conflicts appropriately

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Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact View email address on click.appcast.io for assistance. Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our?EEO ( policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email? View email address on click.appcast.io ?and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.? Read more about? workplace?discrimination?righ t s or our benefit offerings which are included in the? Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.? However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at? View email address on click.appcast.io . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. ? Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $138,549.00 Nationwide Remote Office (US99) ICF