Security Shift Supervisor

Overview Security Shift Supervisor responsible for supervising Security Officers, Lead Officers, and other company personnel assigned to client sites. Ensures post orders are followed, rounds are completed, required reports are filed, and emergencies are communicated to authorities and the client as needed. Acts to provide quality customer service and ensure security requirements are met. Responsibilities Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); ensures that post orders are followed, rounds are completed, and required reports are filed; notifies proper authorities and client in emergency situations. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates. Assists in the submission of payroll and personnel information to the company as designated. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Prepares, files, and submits various reports as required. Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. May perform the duties of a Security Officer in accord with post orders and company policy. Education/Experience High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred. Competencies May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers. Knowledge of security operations with an emphasis on patrol, inspection and response services. Knowledge of supervisory practices and procedures. Ability to provide positive direction and motivate performance. Understanding of a variety of security and safety devices and controls. Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. Ability to track and maintain schedule assignments. Ability to be an effective team member. Ability to maintain professional composure when dealing with unusual circumstances. Courteous telephone manner. Ability to adapt to various sites and changes in post procedures. Ability to write routine correspondence, including logs and reports. Good organizational skills. Strong customer service and results orientation. Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures. Working Conditions (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions. Demands may include: Maintaining composure in dealings with authorities, executives, clients, staff and the public, sometimes under urgent or high-pressure situations. Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Background and reference checks, controlled substance testing, behavioral selection survey, and mandatory licensing requirements as applicable. Directing and disciplining staff in a positive manner. Occasional overtime without advance notice. Handling multiple tasks concurrently. Keyboarding, basic computer usage, and operating controls. Seeing, hearing, speaking and writing clearly to communicate, observe and direct others. Frequent sitting, standing, and walking, possibly for long periods, including climbing stairs and uneven terrain. Occasional reaching, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds. Close vision, distance vision, and ability to adjust focus. Regular use of a vehicle for job duties. Exposure to inclement weather or environments requiring protective gear and safety awareness. Exposure to or handling of sensitive and confidential information. EOE/M/F/Vet/Disabilities Benefits Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additional information: Some populations may have access to earned wages on a daily basis; restrictions and fees may apply. Waiting periods may apply. Paid time away from work may be available through vacation and sick time or a PTO policy, depending on local requirements. Benefits may differ for union members. About Us Securitas employees come from diverse backgrounds and bring a variety of skills. Our core values are Integrity, Vigilance and Helpfulness. If you live by these values, we’d like you to join the Securitas team. About The Team Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing security services to protect assets and people while enabling profitable operations. Our Values: Integrity, Vigilance and Helpfulness form the foundation for building trust with customers, colleagues, and the community. #J-18808-Ljbffr