Senior Problem Manager ITIL Root-Cause Leader

ASM Research, An Accenture Federal Services Company in Dover, DE is seeking a Problem Mgmt. Lead to oversee the entire problem management lifecycle. This role demands strong ITIL knowledge and a minimum of 8 years in IT service management, focusing on root cause elimination to improve IT services. The successful candidate will engage with multidisciplinary teams, manage problem queues, and report on key performance metrics aligning remediation with strategic initiatives. Compensation ranges from $130k to $164,105, based on various factors including location and experience. #J-18808-Ljbffr