Middle Market Underwriting Technician SE Territory

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Position Overview This is a full‑time, non‑exempt role that supports the Middle Market Underwriters in a Southeast territory. The Underwriting Technician reports to the Middle Market Underwriter Manager and is eligible for a hybrid or remote arrangement. The role involves preparing and servicing accounts within an assigned book of business, managing endorsements and handling small accounts under an authority letter, and strengthening agency relationships by providing prompt service to partner agents. In this role, you will Provide fundamental support to assigned Underwriters on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with the Underwriter. Work in direct collaboration with the Underwriter and UT leader. Provide customer‑service support for agents and underwriters, handling various escalation and rush requests with consistent responsiveness. Develop basic familiarity with underwriting profitability, renewal book quality, and execute within authority level. Understand service metrics, aligned with workflows and UT best practices. Build agency relationships and service experience, as measured by agency feedback. Participate in ongoing training with peers and UT leadership after onboarding. Apply fundamental underwriting concepts including risk selection, exposure and hazard identification, coverage implications, pricing, and loss analysis as appropriate. Process endorsements that fall within authority and refer those outside to the Middle Market Underwriter. Organize renewal book of business outside authority by initiating pre‑set renewal preparation and gathering information through communication with agents, claims adjustors and risk solution representatives. What you need to apply Associate’s degree preferred and/or 1–2 years of commercial lines experience. Ability to understand basic exposure/control analysis and coverage. Basic commercial lines underwriting knowledge working with over $50,000 in premiums. Awareness of how the various roles/functions fit together and the importance of each. Ability to problem‑solve and leverage resources. Service‑oriented with a high level of responsiveness. Ability to self‑manage workload to meet underwriting goals and service standards. Effective verbal and written communication with internal and external partners. Career Development We support your growth through on‑the‑job experiences, personalized coaching and robust learning and development programs at every level. Benefits Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition reimbursement PTO Company‑paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On‑site medical/wellness center (Worcester only) EEO Statement The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. The Hanover Insurance Group is committed to a workplace free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. Compensation The target hiring range for this role may vary based on geographic location and other factors. Additional compensation may include an annual bonus, long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. #J-18808-Ljbffr The Hanover Insurance Group