Quality Assurance Specialist

Overview At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work – we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. Under this roof, we protect what matters most. Job Summary The Quality Assurance Specialist Corporate serves as a high-impact "technical sleuth" and the primary gatekeeper of product integrity. Expanding beyond standard laboratory functions, this role applies forensic evaluation and analytical leadership to connect lab data trends directly to manufacturing improvements. The Specialist is responsible for investigating the root cause of fielded issues and partnering with plants to implement sustainable process changes that ensure GAF products continue to set the industry standard for performance. Essential Duties Forensic Evaluation: Conduct forensic "autopsies" on warranty claims to differentiate between manufacturing defects and environmental impact. Data Loop Management: Drive claims data back to the manufacturing plants via regular meetings to identify and execute specific improvement opportunities. Root Cause Identification: Use technical analysis to help manufacturing plants pinpoint the source of field issues and implement permanent fixes. Drive Improvement: Recommend and help implement sustainable process changes that eliminate quality gaps and prevent future product failures. Method Development: Support the development of new or revised test methods and conduct measurement capability studies. Regulatory & Audit Support: Support testing for regulatory agencies (UL FUS, etc.) and participate in internal plant, QSBP, and supplier audits. Training & Media: Support production training for test methods and create media training materials, potentially utilizing Vuforia headset technology. Safety & 5S: Lead safety activities, maintain a safe work area at all times, and manage 5S activities. System Alignment: Ensure alignment between Finished Product Specs, Batch Sheets, TDS, and marketing materials. Qualifications Required Bachelor’s Degree preferably in Engineering, Chemistry, Science, or Math with 3+ years in quality or manufacturing (roofing preferred) OR Associate’s Degree preferably in Engineering, Chemistry, Science, or Math with 5+ years in quality or manufacturing (roofing preferred) Familiarity with the development of analytical procedures and continuous improvement techniques such as Root Cause Analysis and Statistical Process Control. Proven ability to use facts and testing results to build a persuasive case for process changes. This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday. Qualifications Preferred Demonstrated ability or strong potential to perform physical property or analytical testing using specialized laboratory equipment; comprehensive training will be provided to the right candidate. General Knowledge, Skills and Abilities Strong interpersonal skills Strong attention to detail Ability to effectively prioritize and multi-task Ability to work as a team player Strong customer focus (both internal and external) Must be willing to take initiative (self-starter) Intermediate written and oral communication skills Intermediate level knowledge of Google Suite Intermediate time-management skills Informal leader skills Technical Knowledge, Skills and Abilities Demonstrated support for behavioral-based safety and compliance of accompanying procedures Intermediate laboratory and analytical skills Intermediate level knowledge of ASTM and its testing methods Entry level knowledge of databases (e.g., WinSPC, QualTrend, Excel, etc.) Intermediate level knowledge of manufacturing processes (roofing preferred) Intermediate level knowledge of Process / Continuous Improvement techniques including: auditing, Statistical Process Control, variation reduction, and Root Cause Analysis Familiar with standard GAF tools and practices Intermediate level of knowledge and capability to submit and manage TDNs and RCNs Physical Demands Stationary Position - Frequently Stationary Position/Seated - Frequently Position Self/Stooping - Occasionally Position Self/Kneeling - Occasionally Position Self/Crouching - Occasionally Reaching - Occasionally Handling - Occasionally Grasping - Occasionally Communicate/Talking - Frequently Communicate/Hearing - Frequently Repetitive Motions - Frequently Working Conditions Temperature Change - Occasionally Travel Requirements 10% May require occasional travel in connection to job duties as it relates to conferences, site visits, professional development or learning opportunities, etc. in which advance notice of travel expectations/events will be provided. Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications. Base Salary Range: $64,000-$88,000 How We Protect What Matters Most: We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. Our Family-Building benefits support the many different journeys to fertility and parenthood. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. Other exciting programs and perks are available to help employees achieve work-life balance, including wellness programs, financial coaching, referral programs, and product rebates when purchased for a primary residence. Professional growth and development are very important to us, with internal training programs and tuition reimbursement. We are committed to fostering a culture that connects, empowers, evolves, and inspires, with Employee Resource Groups focusing on education and allyship for all employees. GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT. We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full-time permanent positions. We are proud to be an equal opportunity workplace, and we are committed to equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without the need for employer-sponsored visa. #J-18808-Ljbffr GAF