Manufacturing Customer Service

Job Description

Job Description

Top Job

Located in York, PA

Salary: $20.00/hr.

Hours: M-F, 8am-4:30pm

Dress code : Business casual. Jeans on Fridays.

Job Description: Answer phones, order/data entry, and communicate with customers.

Key Job Duties:

Customer Interactions

• Promptly answer incoming calls
• Assist customers with product or service questions through various channels
• Suggest information about products or services during customer interactions
• Acknowledge and record customer complaints in the system, categorize and notify proper channels
• Update CRM system with customer interactions, as needed
• Maintain a positive, empathetic and professional attitude toward customers always

Order Processing

• Send confirmations to customers upon receipt of order
• Input customer orders into the system and review for accuracy
• Update pricing on orders for special quotes
• Enter customer-specific shipping instructions into the system
• Process cancellation requests and returns
• Invoice orders daily

Operations

• Stay up to date on the status of freight shipments and freight claims related to customer shipments and request follow-ups, when necessary
• Coordinate with colleagues as necessary
• Prepare reports by collecting and analyzing performance metrics

General

• Provide feedback and improvement ideas on the customer service process
• Support sales team with account support regarding orders and tracking
• Greet facility visitors warmly and provide direction
• Other tasks as assigned by the Office Manager or General Manager

Knowledge, Competences and Experience Requirements

• High school diploma, general education degree or equivalent
• Excellent communication skills
• Ability to stay calm when customers are stressed or upset
• Attentive to details and able to take directions from sales team
• Advanced use of computers along with Microsoft Office programs (Outlook, Office, Excel)
• Ability to multi-task, prioritize and manage time effectively
• Experience in automotive and/or janitorial/industrial supply industry a plus
• Experience working with Amazon Vendor Central a plus

How to Apply
Call today to schedule a phone interview: View phone number on ziprecruiter.com
Email your resume: View email address on ziprecruiter.com
Apply online:
Visit us: 2210 East Market Street, York, PA 17402

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Whether you're looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals including Administrative, Commercial, and Professional positions.

ASSOCIATE PROGRAMS AND BENEFITS Check with your local Express office about the availability of the following programs (not all programs are available in all locations):

• Holiday Pay (available only at certain locations)

• Health Insurance that meets Affordable Care Act standards.

• Dental Insurance

• Vision Insurance

• Short Term Disability

• Life Insurance

• 401(k)

• Direct Deposit

• Referral Bonuses

• Vacation Pay (available only at certain locations)

• EAP (Employee Assistance Program)

Additional information about the programs offered at your location may be included in this handbook as separate material.

For a complete listing of all open positions, visit.

#2546OS

Express Office: York

2210 East Market Street

York, PA 17402