Telecommunicator

Telecommunicator

Tri-Com Central Dispatch (Tri-Com) is now accepting applications for the position of Telecommunicator. This position plays a vital role in providing first-response support to multiple agencies across Kane County. If you have a passion for public safety, thrive in a fast-paced environment, and want to work alongside a team of upstanding professionals, we invite you to apply!

This position "answers the call" and is responsible for the prompt and accurate routing of 911 emergency calls. Duties include transmitting vital information accurately and efficiently to emergency personnel via the radio, as well as computer-aided dispatch software. Telecommunicators also answer administrative and non-emergency lines, providing quality customer service and clarity to individuals on the other line.

Applicants must meet the following minimum requirements:

• Minimum age requirement of 18 years old
• Education and experience equivalent to a high school diploma
• Ability to speak clear, articulate English
• Full range of hearing in both ears
• Type accurately with a speed of at least 40 WPM
• The position supports a 24-hour, seven-day-a-week operation and applicants must have the desire and ability to work any shift, including weekends and holidays.

Desirable qualifications:

• Previous experience in public-safety dispatching
• Multi-line telephone equipment
• Fast-paced, computerized customer service experience
• Flexibility, split-ear, and multitasking are paramount

Other combinations of education, training and experience that would provide the necessary requirements to successfully conduct the duties of the job may be considered. If you have a background in customer service, are comfortable with technology, thrive in a fast-paced environment, have a demonstrated history of thinking on your feet, and are meticulous about details, this may be a great position for you. Applicants must successfully pass a keystroke/typing test, simulation testing, and an oral board interview. After placement on the eligibility list, applicants will take a polygraph test, extensive background investigation, criminal history check, psychological evaluation, physical exam, and drug test.

Benefits:

• Current Starting Salary: $67,096
• Comprehensive Group Health/Dental insurance
• Life insurance
• IMRF pension and other retirement benefits such as a 457b
• Holiday, Personal, Vacation and Comp Time
• Represented by Metropolitan Alliance of Police (MAP)

Experienced 911 Telecommunicators If you are an experienced 911 Telecommunicator, you may be eligible to start at a higher pay rate. This is dependent on a review of your experience and qualifications. Current Salary Range: $67,096 to $93,189