MUTUEL CLERK - Seasonal

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.


Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Processes, cashes, redeem, verifies and sells pari-mutuel tickets for various types of bets; assists guests with questions and ticket redemption; explains wager techniques to guests in a neutral manner.
• Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system; prepares and verifies all closing paperwork; corrects financial deficiencies as needed.
• Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner; maintains the confidentiality of winning tickets to ensure guest privacy.
• Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the fields of banking and cashiering.
• Performs all related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required. - Minimum six (6) months of cash handling and racing experience required. - Must possess excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be able to read, write, speak, and understand English.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off as needed.