Customer Experience Sales Specialist (Bi-lingual)

Description As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place. How You’ll Make a Difference The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. We are looking to grow our small in‑house Customer Experience Center (CXC) – seeking qualified, self‑motivated professionals who can answer every call with a smile. Are you passionate about helping people and solving problems? Can you multi‑task with efficiency? Can you keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service and exceed guest expectations. You’ll have the opportunity to assist guests during some of their most challenging times and create exceptional guest experiences. This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus opportunities. Part‑time and full‑time positions are available. We operate 7 days a week 24 hours a day; weekend availability is required. Duties/Responsibilities Join a team that provides consistent, seamless, and high quality guest experiences Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations Understand key facility differentiators, create value and optimize every conversion opportunity Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service Ensure appropriate actions are taken to resolve customers’ problems and concerns Maintain customer accounts and detailed records of customer interactions, inquiries, complaints, or comments Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or forward to the appropriate staff Utilize all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall) Perform other related duties assigned What Makes this Opportunity Awesome Compensation: up to $20 per hour with bonuses Make a difference and have a positive impact Help people by listening and understanding their challenges Ease concerns and consult with them to find an optimal storage solution that fits their needs Promote a team‑first environment that values guest service and creating happiness Take the lead on team initiatives, learn new skills, build management capabilities, and take advantage of many growth opportunities Contribute creatively to the organization’s success by generating new and useful ideas About YOU Preferred 1–2 years in Customer Service/Sales experience Bi‑lingual (preferably Spanish) is required High School Diploma or equivalent required Some experience with the product or service to which the specialist will be assigned preferred Must be available on weekends A huge passion for guest service and sales The ability to be part of a team to help support and motivate as needed to ensure a collaborative and positive work environment The mentality that there are no spare customers, every experience is as valuable as the next A positive, outgoing personality An insatiable appetite to learn new things Strong accountability combined with a strong work ethic and enthusiasm Able to answer a high volume of inbound phone calls and determine the needs of the caller Sales‑oriented customer experience and ability to drive rentals Excellent communication skills including active listening Physical Demands and Work Environment Ability to walk, bend, stand, and stoop frequently Ability to work evenings and weekends as needed or required Ability to operate computers and phones Ability to communicate in written and verbal format frequently The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required. Additional Perks for Eligible Employees Medical, Dental and Vision, 401(k) with Matching Contributions, Paid Time Off (PTO), Holiday Perks, Performance‑based Bonus, Team‑building Events & Activities, Employee Assistance Program, Pet Insurance The William Warren Group and StorQuest say NO to drugs Equal Employment Opportunity WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr StorQuest Self Storage