Senior VIP Desktop Support Technician

Serve as the primary onsite technical support resource for executives, senior leaders, and designated VIP personnel Provide responsive, high-touch technical support with a focus on professionalism, discretion, and exceptional customer service Develop trusted working relationships with executives, executive assistants, and administrative staff Respond to executive support requests received directly from executives, executive assistants, administrative personnel, or IT leadership Proactively identify and resolve technology issues before they impact executive productivity Maintain awareness of executive schedules, meetings, and critical events to proactively support technology needs and minimize business disruption Provide onsite support for executive meetings, leadership events, town halls, board meetings, and other high-visibility activities as required Support executive office technology, conference room systems, collaboration tools, displays, docking stations, printers, and peripheral devices Assist executives with mobile device setup, configuration, troubleshooting, and synchronization Coordinate support activities with infrastructure, networking, cybersecurity, telecommunications, and other IT teams to ensure rapid issue resolution Requirements Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience 5+ years of desktop, deskside, or end-user support experience within an enterprise environment Experience supporting senior executives, leadership teams, or VIP users in a corporate or government environment Experience troubleshooting Windows operating systems, Microsoft 365 applications, endpoint hardware, and collaboration technologies Experience providing onsite, customer-facing technical support Core Competencies Demonstrates expertise in providing high-touch technical support to executives and VIP personnel, with a strong focus on customer service, problem-solving, and proactive technology management. Proficient in troubleshooting and supporting a range of technologies, including Windows operating systems and Microsoft 365 applications. Highest-signal resume keywords Technical Support Experience Windows Operating Systems Troubleshooting Microsoft 365 Applications Support Customer-Facing Technical Support Executive Support Experience ATS Optimization Keywords Hard Skills Desktop Support Deskside Support End-User Support Technology Issue Resolution Mobile Device Configuration Soft Skills Professionalism Discretion Exceptional Customer Service Relationship Building Certifications & Qualifications Bachelor's Degree in Information Technology Bachelor's Degree in Computer Science Bachelor's Degree in Information Systems Industry Keywords Enterprise Environment Corporate Support Government Support IT Coordination Executive Office Technology Tools & Technologies Collaboration Tools Conference Room Systems Docking Stations Printers Peripheral Devices #J-18808-Ljbffr