Ready Mix Dispatcher

Ready Mix Dispatcher

Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all! Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you're up for a rewarding challenge, we invite you to take the first step and apply today!

Responsibilities

The scheduler is the dispatch back up for the operational supervisor for the central dispatch department. All decisions regarding movement of trucks & scheduling rest on their authority to make well-planned decisions and accommodate the customer's needs.

Scheduler procedures include:

• Scheduling: The scheduler will, throughout the day, continually monitor orders, tracking and scheduling and make adjustments necessary to maintaining service while best utilizing drivers and equipment.
• Monitoring work for the following day and week.
• Ensuring the scheduling graph always reflects the correct availability of trucks and proper delivery times.
• Directing everyone in dispatch as to the first available time for taking additional orders when the schedule becomes booked.
• Forwarding an email to the Customer Service/Dispatch Manager when a driver is late/out sick and entered in the Driver Late-Out Log as well as recorded in the work file in Track-It.
• Tracking the progress of orders at all dispatch regions and directing truck movement between Dispatcher as deemed necessary to maintaining service in those areas.
• Conferencing with the Customer Service/Dispatch Manager and directing Dispatcher when to close plants because of lack of work, scheduled plant shut downs for maintenance or seasonal closings and help reschedule orders to other locations.
• Assisting the Dispatcher on when and where trucks will be relocated in the event of temporary breakdowns.
• Communicating to the plants any special mixes, products or considerations that could affect concrete production the next day.
• Informing the Dispatcher, contacting the shop with all necessary details, emailing the Customer Service/Dispatch Manager and Division Manager in the event of a truck breakdown.
• Working with the Dispatcher to notify any emergency services as needed, dispatch Truck Foremen or available field personnel to site, and send out an email to the Customer Service/Dispatch Manager, Division Manager and Safety Dept in the event of an accident/incident.
• Calling or directing other dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted.
• Initiating 5 calls per week to customers regarding their service and logging results.
• Scheduling all plant and driver safety meetings.
• Responsible for dispatching the day should the Dispatcher be absent for any reason.
• Working with the Dispatcher at the start of the day on a plan to alert Batchmen, Truck Foreman and Drivers of any "Key Orders" that have been flagged by the Quality Control Manager.
• Customer Service Representatives answer the phone promptly with a pleasant and accommodating tone of voice, take the customer's order or orders in a detailed, timely and professional manner, and to record accurate delivery and product information on that order.

Qualifications & Ideal Skill Levels

Minimum high school educationbusiness, logistical and or communicational training. Building industry background desirable. Must be able to multi-task with excellent organizational and planning skills. Good computer skills with knowledge of current operating systems and office suites. Able to analysis problems quickly and make good decisions. Reliable attendance and work record. Good phone and communication skills. Thorough and detailed orientated. Must be able to work longer hours. Able to handle pressure and stress while staying composed. Must be able to demonstrate teamwork ethic. Must be able to work and communicate well with dispatch employees and other departments.

Performance Measurements

On time delivery percentages. Driver utilization percentages. "Ready to Load to Loading" Efficiency. "At Plant to Post Trip" Efficiency. Cubic Yards per Man Hour targets Dispatch Efficiency Report Low mistake ratio. Communication and cooperation feedback from Driver/batchman. Customer feedback through sales and management. Written yearly reviews.

What CRH Offers You

Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.