Customer Service / Shift Lead

Customer Service / Shift Lead

Lincoln, Nebraska, Dragon Pizza, LLC

About Us

Domino's is the #1 pizza company in the world!

Job Description

We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.

Core Customer Service Responsibilities:

• Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly
• Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner
• Process payments and handle cash transactions with accuracy and integrity
• Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation
• Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
• Maintain accurate records of customer orders, special requests, and interactions
• Ensure compliance with company standards, food safety protocols, and quality assurance measures

Shift Leadership Development Responsibilities:

• Learn shift operations and team dynamics by shadowing experienced shift leads
• Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards
• Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards
• Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance
• Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours
• Communicate shift observations, order metrics, and performance feedback to management as directed

Qualifications

• Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members
• Willingness to develop leadership abilities and learn how to motivate, coach, and support team members
• Strong problem-solving and conflict resolution skills with the ability to make sound decisions under pressure
• Ability to manage multiple priorities simultaneously while maintaining attention to detail and operational standards
• Good organizational and time management skills with a willingness to learn shift scheduling and resource allocation
• Ability to work flexible schedules, including evenings, weekends, and holidays as required
• Willingness to learn point-of-sale (POS) systems and other customer service software (training provided)
• Openness to learning performance management, staff training, and quality assurance protocols
• Commitment to understanding food safety standards, health regulations, and industry best practices
• Customer-focused mindset with a commitment to maintaining brand reputation and service excellence
• Ability to learn and adapt to fast-paced, customer-facing environments
• Preferred: Any background in restaurant, retail, or hospitality environments
• Preferred: Experience with or willingness to learn scheduling software and performance management tools
• Preferred: Interest in developing operational awareness and understanding team performance metrics

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.