Front Desk Customer Service Rep

Job Description

Job Description

Our team at San Luis Valley Behavioral Health Group has an excellent opportunity available for a friendly, communicative, and client-oriented person!

Before we tell you about the job, here's what you should know about us.

We are committed to improving the mental health and well-being of individuals across the San Luis Valley. As a community-based, non-profit organization, we partner with local agencies to provide compassionate and accessible care to those in need. Our mission is rooted in hope, healing, and recovery, and we strive to create a supportive environment for both our clients and staff.

If this sounds like the kind of environment you want to be a part of, keep reading to learn more about this rewarding full-time role!

POSITION DETAILS:

Role: Full-Time Front Desk Customer Service Rep

Location: Alamosa, CO

Pay: $17.00 - $29.95 per hour

Schedule: 8:00 am to 5:00 pm, with at least one closing shift (10:00 am to 7:00 pm) per week

Benefits:

• Medical coverage through Cigna with two plan options
• Dental coverage through Ameritas with a buy-up option
• Vision coverage through VSP with a buy-up option
• Flexible Spending Account and Dependent Care FSA through Rocky Mountain Reserve
• Company-paid life, AD&D, and short- and long-term disability insurance through Mutual of Omaha with a buy-up option to increase coverage
• UNUM accident, critical illness, and hospital coverage
• 401(k) with a 5% match starting after 6 months of employment
• EAP through Mines and Associates
• 11 paid holidays per year
• 2 personal days as well as monthly vacation and sick day accrual

We provide our team with a culture of inclusion, belonging, and personal growth. When you work with us, you're not just doing a job-you're part of a larger purpose. If you're ready to make a real difference and have a career where your work truly matters, join our non-profit today!

WHAT YOU'LL BE DOING:

Our Front Desk Customer Service Rep is the face and voice of our office, working closely with behavioral health clients and team members to support positive outcomes! We're looking for someone who can show up every day, maintain an awesome attitude, and jump in to help wherever possible. You'll handle customer service responsibilities and general administrative functions for the team (filing, data entry, faxing, ordering office supplies, and more). Always pleasant and professional, you'll communicate with clients, answer questions, schedule appointments, and maintain accurate, up-to-date records.

Attentive to detail, you'll verify Medicaid coverage in our system and call insurance companies as needed. You'll obtain proof of income from the clients, determine their financial eligibility, identify their sliding fee co-pay, and collect payments. Motivated to do your best, you'll also jump in to cover shifts at our other offices when needed and help out with additional responsibilities as assigned (updating staff mailboxes, creating no-show letters, checking out vehicles, scanning medical documents, and more). No matter what you're doing, you'll strive to show up and give your best for our clients!

OUR IDEAL FRONT DESK CUSTOMER SERVICE REP:

• 1+ years of customer service or secretarial experience
• Ability to treat coworkers and customers respectfully, pleasantly, and professionally
• Ability to independently recognize and respond to others' needs
• Ability to use general office equipment, including computers, copiers, phone systems, etc.
• Strong attention to detail and organizational skills
• Basic Microsoft skills (Word, Excel, etc.)
• High school diploma or GED equivalent
• Valid driver's license
• Willingness to complete general errands, light physical work, and travel out of the office as needed

Sound like the perfect opportunity for you? Apply to become our Front Desk Customer Service Rep with our initial, mobile-friendly application!