Automotive Customer Service & Business Support Specialist

Job Description

Job Description

Customer Service & Business Support Specialist

Wizard Cooling Inc. – West Falls, NY
Full-Time | On-Site | Monday–Friday

Wizard Cooling is a growing American manufacturer of high-performance aluminum cooling systems for classic, performance, custom, and specialty vehicles.

We are looking for a Customer Service & Business Support Specialist who can become an important part of our team.

This isn't a position where you'll spend 100% of your day answering phones.

Approximately 75% of the position will focus on customer service, sales support, and helping customers find the right products. The remaining 25% is where we'd like to find out what you're especially good at.

Maybe you have experience with CAD. Maybe you're great with data, websites, social media, photography, marketing, ERP systems, or something we haven't thought of yet.

We have a growing company with plenty of areas where a talented person can make an impact.

Your Primary Role — Customer Service & Sales Support

You will be one of the primary points of contact for Wizard Cooling customers.

Responsibilities will include:

• Answering incoming customer phone calls
• Taking and entering customer orders
• Helping customers select the correct radiator, fan, or cooling-system components
• Assisting customers with navigating our website and finding products
• Providing order, production, and shipping status updates
• Responding to customer questions by phone and email
• Looking up automotive applications, parts, and specifications
• Communicating with our production and shipping teams to get customers accurate information
• Helping resolve order questions and customer service issues
• Maintaining accurate customer and order information

Automotive Experience Is a Big Plus

Previous customer service experience is important, but automotive knowledge can be a major advantage in this position.

We would especially like to meet candidates who have experience with:

• Automotive parts
• Year/Make/Model application lookups
• Automotive catalogs and databases
• Performance or restoration vehicles
• Parts counters or automotive retail
• Dealership parts departments
• Aftermarket automotive companies
• Reading part numbers, specifications, drawings, or technical information

You don't necessarily need to know radiators or cooling systems—we can teach you that.

Being comfortable talking about cars, understanding automotive terminology, and knowing how to research the correct part is extremely valuable.

What Else Are You Good At?

This is an important part of the position.

Customer service will make up approximately 75% of your day. For the remaining 25%, we want to identify your strengths, interests, and special skills and find ways to put them to work.

Wizard Cooling is continuing to grow, and we need help in a lot of different areas.

Your additional responsibilities could potentially include:

CAD & Product Design

• CAD drawings
• Product documentation
• Basic design work
• Drawing organization
• Product development support

Data & Product Management

• Cleaning and organizing product data
• Maintaining automotive application information
• Managing spreadsheets and databases
• Improving product descriptions and specifications
• Maintaining website product information

Marketing & Social Media

• Creating social media content
• Photographing or filming new products
• Helping create Facebook and Instagram posts
• Email marketing
• Creating promotional materials
• Helping tell the story behind new Wizard Cooling products

Website & E-Commerce

• Adding and updating products
• Improving website navigation
• Maintaining vehicle/application data
• Basic web development
• SEO and product-page improvements
• Identifying ways to make it easier for customers to find the correct product

ERP & Business Systems

• ERP system maintenance
• Product and inventory data
• Process improvement
• Reporting
• Connecting information between sales, production, purchasing, and shipping

And we're open to other skills.

Tell us what you're good at.

If you have a skill or experience that could help a growing manufacturing company operate better, market better, sell more effectively, or better serve its customers, we want to hear about it.

Who We're Looking For

The right person is:

• Friendly and professional on the phone
• Comfortable speaking with customers throughout the day
• Patient and willing to help customers solve problems
• Organized and detail-oriented
• Comfortable working with computers and learning new software
• Able to research an answer rather than simply saying, "I don't know"
• Interested in automobiles, manufacturing, or technical products
• Comfortable working in a small-company environment where people wear multiple hats
• Interested in learning new things and taking on additional responsibility

Most importantly, we're looking for someone who wants to contribute , not simply fill a seat.

Why This Position Is Different

At a small and growing manufacturing company, your abilities don't have to fit neatly inside a job description.

If we discover that you're exceptional at CAD, we want to use that ability.

If you're great at social media, we want you involved.

If you understand databases or ERP systems, there are opportunities to improve how we operate.

If you have an eye for photography, video, marketing, websites, automation, AI tools, or something else that can help our company grow—we want to know about it.

We want to build the other 25% of this position around what you can bring to the company.

About Wizard Cooling

Wizard Cooling manufactures high-performance aluminum radiators and cooling-system components for automotive applications. Our products are built in the USA at our facility in West Falls, New York.

We are a hands-on manufacturing company where sales, engineering, production, and customer service work closely together.

We're looking for someone who wants to become part of that team and grow with us.

How to Apply

Please send us your resume along with a short introduction.

In addition to your work history, we'd especially like you to answer this question:

"Outside of customer service, what skills, interests, or experience do you have that you think could help Wizard Cooling grow?"

Don't limit your answer to the areas listed in this posting. We want to know what you're good at.