Service Manager

Job Description

Job Description

We are seeking a Service Manager in the Northwest Houston/North Houston area for a company that services agricultural and construction equipment. This role is responsible for overseeing daily service operations, allocating work to service personnel, monitoring workflow, communicating with customers, resolving customer issues, and ensuring maintenance, inventory, tools, and equipment needs are handled efficiently. The ideal candidate will have experience with service and repair operations, customer communication, problem resolution, sales support, financials, spreadsheets, profit/loss, expenses, and adapting to new programs or systems.

Key Responsibilities:

·         Oversee daily service operations and ensure work is properly allocated to service personnel

·         Monitor workflow and ensure service work is being completed efficiently

·         Maintain open communication with customers and provide status updates

·         Schedule and coordinate repairs, service work, and scheduled maintenance

·         Resolve customer issues and assist with problem resolution

·         Support sales, service, and operational goals

·         Analyze work problems and assist workers in achieving department objectives

·         Track financial information including expenses, profit/loss, and related reports

·         Ensure required uniforms, professional appearance, and proper attitude are maintained by service staff

Requirements:

·         Agriculture, farming, ranching, construction equipment, or related service industry experience preferred

·         Service management, service advisor, or equipment service operations experience preferred

·         Strong customer service, communication, and problem-solving skills

·         Strong organizational skills and ability to manage workflow

·         Experience working with financials, spreadsheets, expenses, and profit/loss reports

·         Computer literate and comfortable learning new programs

·         Mechanically inclined with basic troubleshooting ability

·         Valid driver’s license required

·         Ability to lift and move up to 50 lbs.