Benefits Specialist

The Benefits Specialist will support a book of 65-85 clients, providing consultation, onboarding, and ongoing service for employee benefits programs. This is a direct-hire role, onsite five days per week for the first quarter, then transitioning to a hybrid schedule (3 days onsite / 2 remote). Responsibilities include serving as the primary client contact, responding to benefit-related inquiries, troubleshooting payroll and billing discrepancies, and assisting client employees with benefits questions. The role works closely with benefit consultants and internal service teams to deliver a high level of customer service. The Benefits Specialist will lead annual renewal meetings, review plan changes and options, and prepare client-facing reports. Additional duties include reconciling invoices, calculating adjustments for payroll discrepancies, and ensuring accurate benefit payroll deductions, using excel. This is a fast-paced, client-facing role, with peak season from October through January. Candidates should have working knowledge of group medical, dental, vision, life/AD&D, short- and long-term disability, and EAP plans. The department is growing and offers opportunity for career advancement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

2+ years of group benefits administration experience: understanding deductibles, coinsurance, cobra, etc.
Understanding lines of coverage: Group Medical, Dental, Vision, Life/AD&D, Short- and Long-Term Disability, EAP, etc.
2+ years of excel experience, experience with pivot tables, running macros, filtering formulas with excel etc.
Strong Math experience for calculations - multiplication, division, etc.
2+ years of experience in a client facing role, providing customer support to clients for benefits, ability to handle customer conversations and escalations
Familiar with online enrollment platforms, payroll systems, etc.
Math skills, strong understanding of division, multiplication, and using this to solve reconciliations
Ability to work in a fast-paced environment, context shift, and strong critical thinking skills


Nice to Have Skills & Experience

Payroll Experience
Accounting Experience
PEO experience
Bachelor's Degree


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.