Exam Development Program Manager, NetSuite Certification

Job Description PLEASE NOTE: While this position is open in US and Canada, there is a strong preference for candidates located in Austin, TX or Nashville, TN The NetSuite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply NetSuite leading practices, from foundational Associate certifications through advanced Professional-level expertise. We are seeking a highly organized, detail-oriented Program Manager to lead the development, maintenance, and continuous improvement of certification exams and related credentials. This role partners closely with subject matter experts, product teams, Customer Education, assessment vendors, and cross-functional stakeholders to ensure exams are valid, reliable, and legally defensible. The ideal candidate is an exceptionally strong executor who can manage multiple exam-development workstreams simultaneously, maintain rigorous documentation and version control, identify risks early, and follow work through to closure. They bring a working depth of knowledge of professional certification programs, credential governance, exam-development practices, and the operational details required to maintain a high-quality global certification portfolio. Responsibilities Key Responsibilities Own the end-to-end development and maintenance lifecycle for NetSuite certification exams, from intake and requirements through release and post-launch maintenance Build and manage project plans, schedules, milestones, dependencies, risk registers, and delivery status across multiple concurrent exam initiatives Coordinate exam blueprints, item-development plans, review cycles, release-readiness activities, and approval workflows Maintain auditable records for exam content, credential requirements, version history, approvals, and supporting documentation Monitor product releases, program changes, candidate feedback, and exam-performance insights to identify and prioritize required exam updates Ensure certification exams and related materials accurately reflect current product functionality, role-based competencies, leading practices, and program policies Drive resolution of risks, issues, and dependencies; facilitate working sessions and stakeholder reviews to maintain progress, clear ownership, and documented decisions Provide portfolio-level reporting on delivery status, risks, milestones, and maintenance priorities, and support continuous improvement of credential governance and exam-development operations Leverage AI technologies throughout workflows to promote innovation and enhance efficiency, quality, and decision-making Ability to travel up to 10% Qualifications 3 to 5 years of experience in certification exam development and certification programs. Proven success leading job task analyses, training item writers, facilitating technical reviews with subject matter experts, and participating in standard-setting exercises Strong Experience in project management, certification or assessment operations, exam development, learning and development, or education services Ability to manage multiple concurrent projects with interdependent timelines, varied stakeholders, and competing priorities Experience working with structured review and approval processes, including documentation, version control, and quality assurance Ability to translate business, product, or subject matter expert input into actionable project requirements and deliverables Experience developing and maintaining project plans, status reports, risk logs, meeting decisions, and stakeholder communications Familiarity with psychometrics Bachelor's degree in education, learning and development, or a related field, or equivalent relevant experience Preferred Qualifications Knowledge of professional certification programs, credentialing models, exam-development processes, assessment quality standards, or exam-maintenance practices Familiarity with exam blueprints, item-writing workflows, subject matter expert reviews, exam forms, cut-score processes, and exam-security considerations Strong attention to detail with the ability to identify inconsistencies, gaps, outdated content, and process risks before they affect delivery Demonstrated ability to execute reliably in a fast-moving environment and manage work through ambiguity, change, and competing priorities Strong written communication skills, including the ability to create precise requirements, project documentation, meeting summaries, and executive-ready status updates Strong cross-functional collaboration and stakeholder-management skills, including the ability to influence without direct authority Comfort working with data, scorecards, dashboards, and KPI reporting to assess delivery health and guide prioritization Proficiency with item-banking tools such as Webassessor and Item Workshop Proficiency with project-management and collaboration tools such as Jira, SharePoint, Wrike, and presentation tools Experience with enterprise software training programs #J-18808-Ljbffr