Receptionist

Front Desk Receptionist

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

What You Will Do:

The Front Desk Receptionist is a non-exempt position responsible for being the first point of contact for individuals entering or contacting the Community Support Hubs. This role requires professionalism, empathy, and efficiency to ensure clients, partners, and visitors feel welcomed and supported. The receptionist will manage front desk operations and light administrative duties.

• Greet visitors professionally and connect them with appropriate staff.
• Answer and route incoming calls to appropriate personnel.
• Maintain visitor sign-in logs and ensure adherence to front-office protocols.
• Schedule appointments and provide basic information about Community Support Hub programs and services.
• Maintain a clean and organized reception area.
• Assist staff in coordinating program schedules, client intake, and resource distribution.
• Maintain confidentiality of client and organizational information at all times.
• Perform all other duties as assigned.

What We Offer:

• $16.00 per hour
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity, and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal, and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

What You Will Need:

• High School Diploma or equivalent required Some college credits are preferred
• Prior experience in a receptionist, front desk, or customer service role.
• Professional appearance and demeanor.
• Strong verbal and written communication skills.
• Ability to use verbal de-escalation skills.
• Ability to interact with individuals from diverse backgrounds, including those living with mental health, homelessness, and/or substance abuse concerns.
• Ability to work with individuals who exhibit physically and/or verbally aggressive behaviors.
• Proficient in Microsoft Office applications, Word, Excel, Outlook, and basic data entry skills
• This position is office-based and involves frequent client interaction.
• Ability to multitask and remain calm in a fast-paced environment.
• Occasional lifting of supplies or materials may be required (up to 25 lbs.).

Who We Are:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor's and Master's level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers' compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization's background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.