Thrift Store Supervisor

Thrift Store SupervisorFLSA Status: Full Time - non-exempt Reports to: ManagerSchedule: 40 hours per week Monday-Saturday overtime as needed. Supervises: Sales Associates, Production Lead, Driver, Associates and volunteersRate of Pay: $20 per hourClosing Date: 6/6/2026Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:Health, vision, dental, life as well as voluntary life and disability insuranceSick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)Vacation benefit – 10 vacation days per year, accrued at the rate of.0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)Pension Plan (after one year of continuous service)Voluntary Tax-Deferred Annuity Plan (403(b)plan)Position SummaryThis position is essential to ensuring daily store and production operations are carried out appropriately. Meeting production goals, maintaining quality standards, supporting customer service, and helping direct staff are key parts of this position. This role assists with employee training, coaching, and evaluations while helping to ensure donations and merchandise are handled properly. Maintaining an environment with a safety focus and proper staff support are key to doing this job well.Duties and ResponsibilitiesOperations and staff oversight Oversee staff on the sales floor, in production, and in receiving areas to help ensure daily goals are met.Assist with quality assurance, customer service issue resolution, and cross-department support as needed.Training and accountability Help train staff, monitor performance, and assist with employee evaluations and corrective feedback.Ensure work areas are safe, organized, and consistent with Salvation Army standards.Education/Experience, Skills, Qualities, RequirementsEducation/ExperienceHigh school diploma or equivalency required; business coursework or degree preferredTwo or more years of retail, warehouse, or production experience requiredSupervisory experience preferredSkillsLeadership, mentoring, and team coordination skillsProblem-solving, decision-making, and ability to work across production and sales functionsQualitiesStrong work ethicFlexible and service orientedReliable, punctual, and safety-focused.Ability to problem solveProfessional and courteous demeanor with donors.Supportive of The Salvation Army's missionAble to reflect and model the high standards of our organizationRequirementsDriving This position may need to fill in for Driver in their absence.Must be minimally 21 years of age and possessing a valid in-state Driver's LicenseBackground Check Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policiesPhysical Ability to access and produce information from the POS, to operate telephone, to understand written informationAbility to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead. Ability to lift 50–75 pounds, move large items, bend, reach, grasp, push, pull, and perform repetitive motions. Ability to stand for extended periods in a warehouse/production environment.Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.