Instructional Designer

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications The Instructional Designer develops structured, high-impact training using modern methodologies like ADDIE, SAM, and LxD. The role focuses on creating scalable learning solutions, building SEMATECH-aligned certification frameworks, and leveraging AI for personalized training. Responsibilities Building certification frameworks aligned with SEMATECH standards Exploring AI-driven solutions for training personalization and scalability Applying instructional design principles to classroom and online training Developing storyboards, documents, eLearning modules, and other media for training delivery Designing training for hardware service, maintenance, installation, repair, troubleshooting, part replacement, and upgrades Interfacing with functional teams (e.g., R&D, support, manufacturing) to develop training content Researching and converting technical information into training for both technical and non-technical audiences Conducting independent review meetings with engineering and technical staff Supporting testing and validation of training solutions, specifying revisions, and validating with SMEs Submitting change requests for written procedures as needed Following documentation best practices and templates; devising new standards where necessary Managing projects end-to-end, including planning, monitoring, and change management Maintaining action trackers and project documentation Making independent decisions with minimal or no managerial support Demonstrating independent judgment in developing methods, techniques, and evaluation criteria Collaborating effectively with SMEs across functions and geographies Driving alignment among stakeholders with conflicting requirements Handling complex problems requiring higher-order critical thinking and evaluation of alternatives Maintaining a high level of detail orientation while keeping the big picture in mind Demonstrating high motivation, initiative, and commitment to continuous learning Communicating clearly in written and spoken English with an international audience Preparing training curricula and delivering technical training when needed Working efficiently in a matrix environment with multiple direct and indirect managers Collaborating with global teams and adapting to diverse cultural contexts Preferred Qualifications: Bachelor's or Master's degree in Engineering, Science, or Instructional Design At least 7 years of experience in technical engineering fields (semiconductor industry preferred) Strong technical developing skills with demonstrable examples High-level English proficiency with strong written and verbal communication skills Proven ability to manage complex projects, collaborate across global teams, and apply modern instructional design methodologies such as ADDIE, SAM, and LxD. Minimum Qualifications Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years;OR equivalent work experience Base Pay Range: $73,500.00 - $125,000.00 Annually Primary Location: USA-AZ-Phoenix-KLA KLA's total rewards package for employees may also include part #J-18808-Ljbffr