Site Support Technician

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role The Site Support Engineer (Orlando) is responsible for the day-to-day technical operations, setup, and maintenance of Presidio's AI Solutions lab environment at the Orlando site. This hands-on role ensures that lab infrastructure, hardware, and demonstration environments are operational, well-maintained, and ready to support customer engagements, internal training, and solution validation activities. The Site Support Engineer works closely with Solutions Engineering, Lab Management, Field Sales, and vendor partners to ensure the Orlando site delivers a high-quality, reliable lab experience. This role translates infrastructure requirements into working environments, troubleshoots issues quickly, and helps maintain the readiness of demonstration assets that showcase Presidio's AI capabilities to clients and internal stakeholders. Responsibilities Include: Install, configure, and maintain lab hardware, servers, networking gear, and AI/ML demonstration systems at the Orlando site. Set up and tear down demonstration environments in support of customer visits, partner sessions, and internal training events. Monitor lab infrastructure health, identify issues proactively, and resolve incidents in a timely manner. Coordinate with vendors and internal teams to manage hardware warranties, RMAs, and equipment refresh cycles. Maintain accurate inventory of lab assets, cabling, and consumables; track equipment assignments and locations. Support physical site operations including workspace setup, signage, security access, and safety compliance. Document lab configurations, network topologies, and standard operating procedures for the Orlando site. Collaborate with Lab Management and Solutions Engineering to plan capacity, growth, and new technology introductions. Provide on-site technical support during customer demonstrations and executive briefings. Escalate complex issues to senior engineering staff and follow through on resolution. Required Skills and Professional Experience: Technology/Area of Specialization: Familiarity with server, storage, and networking hardware commonly used in lab and demonstration environments. Familiarity with virtualization platforms (VMware, Hyper-V) and container-based demonstration stacks. Familiarity with AI/ML hardware ecosystems including GPU servers, inference appliances, and supporting infrastructure. Familiarity with basic networking concepts (TCP/IP, VLANs, routing) and physical cabling standards. Basic Knowledge, Skills, and Abilities: Strong hands-on technical aptitude with the ability to install, configure, and troubleshoot hardware and software systems. Detail-oriented with disciplined approach to documentation, inventory tracking, and change management. Effective communication skills; ability to coordinate with engineers, sales teams, and vendors. Self-motivated with the ability to work independently at a remote site with minimal supervision. Customer-service mindset with comfort supporting customer-facing demonstrations and executive visits. Physical ability to lift and move hardware (up to 50 lbs) and work in data center / lab environments. Required Skills: 3-5 years of experience in IT infrastructure, lab support, or systems administration roles. Hands-on experience with server hardware, networking equipment, and operating system installation. Experience supporting customer-facing demonstrations or technical events preferred. Bachelor's degree in Information Technology, Computer Science, or related field — or equivalent hands-on experience. Competencies Required: Attention to Detail Customer Focus Initiative and Persistence Collaboration and Teamwork Adaptability Technical Expertise Physical Requirements: This role is based at the Orlando lab site and involves extended periods of standing, walking, and physical activity including lifting hardware up to 50 lbs. Travel is approximately 10%, primarily to other Presidio sites for training or cross-site collaboration. Regular participation in on-site customer demonstrations and team meetings is expected. Your future at Presidio JoiningPresidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidiois committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: Presidio EEO Policy Statement is available here: Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. DCW #J-18808-Ljbffr