Financial Care Agent - Newton

Financial Care Agent - Newton

Join Piedmont to move your career in the right direction. Stay for the diverse teams youll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. Youll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities: Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.

Qualifications: Education

• H.S. Diploma or General Education Degree (GED) Required
• Bachelors Degree Preferred

Work Experience

• 2 years of healthcare revenue cycle experience Required
• 5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling is desired Preferred

Licenses and Certifications

• None Required
• Certification with Healthcare Financial Management Association Preferred
• Certified Revenue Cycle Representative Preferred

Business Unit: Piedmont Healthcare Corporate