Patient Access Representative

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Position Details: Patient Access Representative (Float) - Mercy Clinic Zumbehl Mercy Clinic Zumbehl 1820 Zumbehl Rd., Suite 120 St. Charles, MO 63303 Mercy is seeking a full-time Patient Access Representative to join our team at Mercy Clinic Zumbehl. This float position will support multiple offsite clinic locations and serves as an important first point of contact for our patients. Full-Time 40 Hours Per Week Regular Status Float position supporting offsite locations In this role, you will: Deliver exceptional customer service to patients, visitors, physicians, and co-workers Schedule appointments and complete patient registration Verify insurance coverage and obtain authorizations as needed Accurately collect and maintain patient demographic and insurance information Assist with financial clearance and patient payments Ensure compliance with HIPAA, Medicare, and regulatory requirements Qualifications High School Diploma required 1-3 years of clerical and customer service experience preferred Medical office, insurance, or healthcare experience preferred Strong communication, organizational, and computer skills Ability to work in a fast-paced environment with great attention to detail Why Mercy? At Mercy, we believe in bringing compassionate care and exceptional service to every patient interaction. Join a team that values professionalism, collaboration, and personal growth while making a difference in the lives of those we serve. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. #J-18808-Ljbffr MHM Support Services