Desktop Support Technician

At CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Rutland, VT and provide end-user support. Duties And Responsibilities Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot software and computer peripherals Ability to setup, configure, and add all hardware Experience with asset management Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Ensure that all tickets requiring follow up work and / or calls receive appropriate attention Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment Perform backup, recovery, and security procedures both planned or during emergency Follow established procedures to detect, diagnose, and accurately report outage of critical site applications Assist with diagnoses of network hardware and performance problems Perform approved installation, configuration, and maintenance of physical network Perform network system administration task both planned or during emergency Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site Back up and burn end user data Assist in developing and documenting improvements to current processes Assist other coworkers in resolution of end users' technical issues across the program Assist Site Leader in the execution of established processes and escalations Diagnose shop floor pc deployment Skills And Qualifications Minimum 1 to 3+ years of experience supporting PC Hardware and software Must possess solid desktop fundamentals with experience in PowerShell, Intune, and system administration Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus Experience working in enterprise environment Ability to handle multiple projects Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction High energy candidates are desired given fast-paced environment Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) Get work done independently; availability to work scheduled hours Ability to work with strong personalities Trusted to work proactively given limited site IT Leadership Energetic, professional, heads-down, social, and process driven personality works well in this environment Wage Range The rate for this position is between $18.75 - $25.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. #J-18808-Ljbffr Compucom Staffing