Training & Onboarding Specialist (Hybrid)

Job Description

Job Description

Job Location:

Morrisville, NC 27560 (Hybrid)

ACT Power Services was created to provide industry leading services for our clients. As an independent service provider for solar and storage technologies, we avoid conflicts of interest and maintain a complete focus on our clients' needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry's benchmark for renewable operations and create the next generation of O&M provider.

The Onboarding and Training Specialist will be responsible for the development, coordination, and delivery of training programs for ACT Remote Control Center (ARCC) Operators and Engineers. This role will also support onboarding activities for new sites, ensuring seamless integration into ACT's operational standards and procedures.

Responsibilities

• Support new site onboarding by coordinating with internal teams and external stakeholders to ensure readiness of systems, documentation, and personnel
• Assist with SCADA validation and testing for sites in commissioning phases
• Create and update training materials including manuals, standard operating procedures (SOPs), quick reference guides, and LMS content
• Develop, maintain, and deliver comprehensive training programs for ARCC Operators and Engineers, covering operational procedures, SCADA systems, DAS platforms, electrical technical knowledge and relevant internal processes
• Track and maintain training records for all ARCC Operators and Engineers, ensuring compliance with training requirements and certifications
• Conduct periodic training audits and site readiness assessments to ensure adherence to ACT operational standards
• Stay current with industry best practices, NERC/FERC requirements, and emerging technologies relevant to remote control center operations

Requirements

• Excellent verbal and written communication skills, with the ability to present technical information clearly to both technical and non-technical audiences
• Strong interpersonal and facilitation skills
• Solid understanding of SCADA systems, DAS platforms, relay functional diagrams, and single-line diagrams (SLDs)
• Strong analytical and problem-solving skills with attention to detail
• Excellent organizational and project management skills, with the ability to manage multiple onboarding and training initiatives simultaneously
• Proficient with Microsoft Office Suite and related software; experience with Learning Management Systems (LMS) is a plus
• Self-starter capable of working independently and collaboratively across teams without continuous oversight

Education and Experience

• Bachelor's degree in Engineering, Education, Instructional Design, Physics., Environmental Science, Technology, or a related field, or an additional 2+ years of industry-related experience in lieu of degree
• Prior experience with ARCC or similar remote control center operations strongly preferred
• Experience supporting site onboarding or commissioning activities is a plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits

• 401(k) with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Short-term and Long-term disability
• Critical illness
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee assistance program
• Life insurance
• Opportunities for advancement
• Training and Development
• Legal and Identity Theft
• Pet Insurance

Act Power Services does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.