Urgent Care Assistant - Salisbury (Part-time, Out of hours, Up to £17.16/hr)

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist, and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon, Bath and North East Somerset. This is a part‑time, permanent position with a core need for weekend and overnight sessions. Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23:00‑08:00). Shift patterns and rota flexibility can be discussed at the application stage. About the Role As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365‑day-a-year service on a rolling 4‑week rota pattern to be agreed following a successful interview, providing care to our service users. The role involves non‑clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. Your rota may include a variety of the following hours: Monday – Friday 18:15/18:30 – 23:00 (Evenings) Monday – Friday 23:00 – 08:00 (Overnights) Saturday – Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts) Driving and base duties: Driving Drive clinicians to patients' homes safely and legally, adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of each shift – ensuring the vehicle is roadworthy, fuelled and fully equipped. Accurately record all medications and consumables used while on shift. Base Serve as the first point of contact for patients or carers/relatives at the designated Treatment Centres. Support clinicians during shifts. Communicate with patients both in person and by telephone (comfort & welfare checks). Ensure the Treatment Centre remains clean and tidy. Medication and Stock Management Use a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenish car stock at the end of each shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumables. Full training will be provided. About You You should be well organised, hardworking, personable and resilient, capable of handling a broad range of duties including prolonged sitting, physically demanding tasks and delivering CPR when required. Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or stressful situations. A full UK driving licence (with no more than 6 registered penalty points) is essential, and you should possess a good level of driving experience. All successful candidates will be required to undertake and pass a driver’s medical in line with role requirements. What we offer A competitive rate of pay with evening and weekend enhancements up to £17.16 per hour (dependent on shift times). Generous holiday entitlement of up to 33 days per annum, inclusive of bank holidays. Company pension scheme. Simply Health cash plan membership. Life assurance. Free staff parking. Please note that this role involves up to 43 hours per month, with shifts scheduled across weekdays, weekends, and overnight periods. Closing Date: Tuesday 7th July 2026 (5pm) Working base: Salisbury Equality, Inclusivity and Diversity In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments, please let us know. Please see for information relating to our commitment to safeguarding as a provider of healthcare. #J-18808-Ljbffr HealthHero