Assistant Hotel Manager

Odawa Casino Resort Job Description Job Title: Assistant Hotel Manager Reports To: Hotel Manager Job Code: ASM Department: Hotel Date Written: 08/22/2013 Revision Date: 06/25/2026 Job Summary The Assistant Hotel Manager supports the Hotel Manager in overseeing daily hotel operations, ensuring exceptional guest experience, and maintaining profitability. This role acts as a key operational leader, handling guest concerns, supervising team members, and stepping in to manage all hotel functions in the absence of the Hotel Manager. Primary Duties & Responsibilities Leadership & Team Management Support hiring, training, coaching, and performance management of team members Promote fair and consistent treatment of all employees Develop staff through ongoing feedback, training, and development initiatives Lead by example with professionalism and positive conduct Create staff schedules based on business demands Assign and guide daily work for front desk, deli, and housekeeping staff Operations Management Oversee daily hotel operations and assume full responsibility in the absence of the Hotel Manager Ensure adherence to brand standards, policies, and procedures Identify and recommend operational and service improvements Monitor performance standards and communicate any variances Coordinate room readiness and cleanliness with Housekeeping Maintain a safe, clean, and organized environment Guest Experience Deliver exceptional service and ensure guest satisfaction Address and resolve guest concerns using sound judgment and problem‑solving skills Provide accurate information about hotel services, promotions, and local attractions Maintain composure and professionalism during high-volume or emergency situations Front Desk & Administrative Duties Perform front desk functions including guest check‑in/out processes Handle reservations, payment processing, and account postings Verify payment methods and manage cash handling procedures Answer calls, relay messages, and assist with guest requests Prepare reports and ensure completion of daily operational tasks Manage inventory and coordinate departmental supply orders Compliance & Organizational Support Follow all company, departmental, and regulatory policies Maintain confidentiality of sensitive information Participate in meetings and complete required training Support operations across properties as needed System Access Agilysys/V1, Konami, HR/Payroll Software Programs, Odawa Team Forms and Microsoft Office Suite Minimum Qualifications Associate’s degree in hospitality management (or related field) with two+ (2+) years of supervisory experience OR High school diploma (or equivalent) with two‑five (2‑5) years of hotel supervisory experience Experience with reservation systems preferred Strong leadership and interpersonal skills Excellent communication and customer service abilities Strong organizational, time management, and multitasking skills Problem solving under pressure and decision‑making capabilities Proficiency in Microsoft Office and hotel management systems Basic math and financial handling skills Ability to work flexible schedules including nights, weekends, holidays, and overtime Read, write legibly, understand, and speak English fluently You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position Must be able to meet Odawa Casino Resort internal training requirements and be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission Preference Applies to Native Americans in accordance with applicable tribal law #J-18808-Ljbffr