EPIC ANALYST III

Job Description

Job Description

Overview

This position does have the ability to be fully remote Only if:
• You reside the in the following states: WA, OR, ID, WI, FL, MT, GA, TX, TN, or AZ.
AND
• You hold a minimum of one Epic certification and be up to date with all cert requirements (should be listed on your resume/application).

Under limited direction, the Epic Application Analyst III gathers and analyzes user needs for developing and modifying assigned applications. Builds collaborative relationships with health system leadership, clinical department users, IT and other departments to facilitate usage and acceptance of the system. Includes providing complex application support, writes documentation and specifications to mentor other team members. Analyzes complex results, proposes solutions and/or recommendations in addition to building, configuring and/or modifying applications using existing application tools. The Analyst III will work as a key member of the support team to build, maintain, test, and train as needed to assure successful implementation and ongoing support. The Analyst III will be the key subject matter expert and act as the liaison between stake holders and the support team for assigned applications.

Position Reports To:  EPIC Manager

Responsibilities

1. Manages small to mid-size projects with little direction and monitors/balances schedules to ensure overall project deadlines are met.

2. Gathers specific and broad information to fully understand issues, both to solve the problem at hand, and to address the “big picture”.

3. Uses analytical skills for complex analysis and problem resolution, developing project plans, standards and policies.

4. Consults with clients and end users to evaluate requirements, designs strategies, and prepares action plans to address issues.

5. Actively supports organizational change, translates it into work plans, and reinforces standards within the work group.

6. Pro-actively provides specific and relevant feedback and accepts feedback in a positive and constructive manner.

7. Seeks and interprets client feedback, links this to short/long-term needs while referring only the most complex issues to management.

8. Provides coaching and mentoring, encourages others to achieve their goals, and works well with differing personalities and work styles.

9. Effectively handles challenges/resistance ; consistently demonstrates ability to adjust smoothly to demands, shifting priorities, and crises.

10. Sets and achieves aggressive goals, makes challenging commitments and consistently follows through on them.

11. Prepares/delivers written communications and presentations professionally. Coordinates and leads work group meetings as needed.

12. Consistently communicates appropriate information across organizational boundaries to facilitate information sharing and resolve issues.

13. Works well with others; expresses viewpoints tactfully, works to resolve conflict by suggesting approaches with mutually satisfactory results

14. Supports leaderships' priorities and cultivates relationship with manger. Promotes collaboration using teamwork approach within and across work groups including building strong external networks.

15. Has expert technical knowledge of own area of responsibility and knowledge of interactions between systems components.

16. Performs other duties as assigned.

Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• Education: Bachelor's degree or 5 years work experience in Healthcare IT or relevant healthcare training.
• Have 6 plus years experience as an Application Analyst or equivalent position; or perform at required level per manager's discretion.
• Hold a minimum of one Epic certification and be up to date with all cert requirements.
• Take ongoing training, attend classes and seminars, and complete certifications that are required for the position.

Desired:

• Prefer two years as a Healthcare team member who will bring department specific workflow knowledge to the role.
• Must possess good customer service skills, superior time management skills and ability to prioritize tasks.
• Ability to work with clinical staff, Providers and managers to identify needs.
• Recommend implementation and support strategies based on industry best practices.
• Ability to keep professional demeanor in stressful circumstances and work well independently and in team environments.