Microsoft Solutions Specialist. Job in Austin LilyLifestyle Jobs

Job Summary Microsoft Solutions Specialist is the subject matter expert for SHI’s Microsoft Customers. The Microsoft Solution Specialist identifies customer needs and requirements and recommends appropriate solutions for Microsoft products. This position focuses on managing and improving performance in CSP and EA management, SHI Professional and Managed Services, and CSP Strategic growth. The role is a hybrid position reporting to Austin, TX based on business needs determined by SHI management. Role Description Primary focus on retention and growth sales of strategic Microsoft Agreements. Support sales with customer engagements as the Microsoft subject matter expert. Manage ongoing customer engagement on upcoming Microsoft milestones, including renewal agreements and yearly true‑ups. Work with customers to determine ideal business outcomes and position SHI professional managed service offerings. Maintain working knowledge of core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (contracts, order processing, MSLI, MLS analysis, etc.). Assist in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products. Behaviors and Competencies Organization – Prioritize daily tasks, manage workflow, and use basic tools to track responsibilities. Time Management – Use time effectively, meeting deadlines and maintaining work‑life balance. Initiative – Identify opportunities for improvement, propose solutions, and act without explicit instructions. Communication – Convey complex ideas clearly and adapt style to the audience. Digital Acumen – Identify opportunities to use digital tools and propose solutions. Consultative Sales – Identify customer needs, propose suitable products or services, and close sales independently. Continuous Improvement – Implement moderate changes to improve processes. Relationship Building – Collaborate, propose strategies, and build relationships independently. Teamwork – Contribute ideas, effort, and respect others’ contributions. Presenting – Prepare and deliver presentations, addressing key points and responding to questions with clarity. Documentation – Create and update documentation accurately and consistently, identifying gaps where needed. Skill Level Requirements Basic proficiency in Word, Excel, PowerPoint, and Outlook. Basic proficiency in using Customer Relationship Management (CRM) software to manage and analyze customer interactions. Basic proficiency in Cisco’s suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, and Customer Service Hub. Basic understanding of security technologies including firewalls, endpoint protection, email security, and identity management. Basic skill in providing guidance and mentorship to teams to enhance performance and support professional development. Other Requirements Completed Bachelor’s Degree or relevant work experience required. 1‑3 year of experience in Sales, Sales Support, Information Technology, or a similar role. Ability to travel up to 10%. The estimated annual pay range for this position is $70,000 – $150,000, which includes base salary and bonus, varying by individual knowledge, skills, experience, and market location. Benefits may include, but are not limited to, medical, vision, dental, 401(k), and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status #J-18808-Ljbffr United Cerebral Palsy of Georgia