Patient Access Specialist | Full-Time | Diagnostic Imaging & Clinic Registration

Job Description

Job Description

The Staff Pad has partnered with a renowned hospital in Helena, MT with a vision to be the gold standard for healthcare and we are looking for experienced Patient Access Specialists to play a key role in creating a welcoming, seamless experience for patients.

Available Opportunities & Schedule:

• Diagnostic Imaging - Monday–Friday | 11:30 AM – 6:30 PM
  
• Clinic Registration - Full time and variable shift roles available
  

What You’ll Do

Key Responsibilities

• Greet and assist patients in person and over the phone & Serve as the first point of contact
  
• Register patients, schedule appointments, manage referrals and prior authorizations
  
• Utilizing healthcare scheduling systems and templates accurately and efficiently
  
• Provide appointment instructions and answer basic patient questions
  
• Verify insurance coverage and eligibility
  
• Collect and update patient demographic, insurance, and payment information
  
• Review and maintain accurate provider schedules and patient flow
  
• Use electronic health record (EHR) systems to document and update patient records
  
• Coordinate with providers, care teams, and external offices to ensure timely access to care
  
• Maintain accurate documentation to support reimbursement
  
• Deliver excellent customer service while protecting patient confidentiality
  
• Assists with general office duties and coordinates with patients, provider offices, and care teams to schedule appointments accurately
  

What We Are Looking For

Qualifications

• High School Diploma, GED, or HiSET equivalent preferred
  
• 1–2 years of hospital admissions or medical office experience
  
• Experience in healthcare scheduling or customer service
  

Required Skills

• Strong customer service, communication, organizational & multi-tasking skills
  
• Knowledge of medical terminology & ability to work independently with minimal supervision
  
• Ability to manage multiple interruptions while maintaining accuracy
  
• Strong attention to detail, professionalism, honesty, integrity, and confidentiality
  

What You Can Expect:

Benefits:

• Competitive Compensation
  
• Medical, Dental, Vision Insurance
  
• Long & Short-Term Disability Coverage, HSA& FSA Options
  
• Generous PTO, Vacation days, holidays & sick leave
  
• Tuition Assistance & Reimbursement
  
• 403(b) Retirement Plan with 3% employer match
  
• Cafeteria, Health Club Membership & Affordable Child Care
  
• Success Share Payout
  

Compensation is reviewed annually to remain competitive with industry standards.

If you enjoy helping people, staying organized, and providing outstanding customer service in a collaborative healthcare environment, this is a great opportunity to make a direct impact on the patient experience while building a rewarding career. We'd love to hear from you!