Insurance Follow-Up Representative II - Kelsey Seybold Clinic Hybrid - Pearland TX

Under the supervision of the Business Office Supervisor, the Insurance Follow-Up Representative is responsible for physician billing and collecting of third‑party account receivables using knowledge of medical software, the EHR, and multiple payors' insurance websites to research accounts, refile or appeal claims, submit additional medical documentation and track account status by monitoring and analyzing assigned unresolved third‑party accounts. The Representative is responsible for an inventory of over a $1M in insurance receivables. They will initiate contacts and negotiate appropriate resolution (internal and external) as well as receive and resolve inquiries and correspondence from third parties and patients. The ability to analyze, audit, problem solve and reconcile an account is critical to this position. This position conducts duties in accordance with industry federal and state billing guidelines and contractual obligations and in compliance with department policies and procedures. Must demonstrate dependability and an ability to work independently. Must be able to retain composure, meet deadlines, and appropriately analyze, research, and resolve problems in a fast‑paced environment with constant work‑related interruptions. Professionalism and courtesy are expected when communicating with external contacts and patients to explain patient financial liability, advise of non‑coverage, process payments and payment plans, clarify Explanation of Benefits and statement of physician services. Exhibits exceptional customer skills to provide the patient with a positive service experience. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School diploma or GED from an accredited program 3+ years current experience in a health care billing and collection environment or relevant health care setting using an accounting/health care computer system or 2+ years of related experience with preferred education Experience in interpreting Explanation of Benefits (EOB's), physician billing statements Basic PC and Internet literacy Medical Terminology, CPT & ICD coding application knowledgeWorking knowledge of major third‑party payers and their websites Proven good analytical and mathematical ability Proven excellent interpersonal communications skills and ability to communicate effectively both orally and in writing with patients, physicians, management, and third‑party representatives Demonstrated ability to handle a variety of tasks with speed, attention to detail and accuracy Preferred Qualifications: 5+ years of experience in a health care billing and collection environment or relative health care setting using an accounting/health care computer system in area of specialty Understanding of a diversity of insurance plans Epic Professional Billing knowledge Demonstrated ability to access and retrieve information from the EHR Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Optum