Helpdesk Technician Level 1 (MSP)

Helpdesk Technician Level 1 (MSP)We are currently seeking a Helpdesk Technician Level 1 (MSP) with a background working in the Managed Services industry.We are a well-established and fast growing Managed/Cloud Services Provider serving clients in the DFW metroplex. We have a reputation of being a trusted business technology partner which they've maintained by keeping their clients at the forefront of their industries. With over 25 years in business and 40+ employees, we know how to keep our clients and employees happy!The Helpdesk Technician Level 1 (MSP) will be responsible for preparing Microsoft Windows and Mac OSX workstations and laptops for deployment to clients. This is a documented process that will require the technician to follow instructions, manage work requests, and install devices onsite. The Helpdesk Technician Level 1 (MSP) has a direct promotion path into a L2 role dealing with more backend work (System Administration, Network Administration, Azure, etc).Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities:Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance.Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system status.Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database. Promote creation of knowledge base entries usable by customers and IT team members. Work will involve supporting projects both onsite and offsite and occasionally after normal business hours.Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityCommunicate issues, critical problems and situations to appropriate management levels.Maintains open communication with clients to better understand their technology requirements and issues.Able to work with a team of people.Driving to and from client locations to perform installations and deliver equipmentHelpdesk Technician Level 1 (MSP) Benefits:Medical, Dental, and Vision InsurancePaid TrainingCertification ReimbursementGenerous PTOClear promotion paths